Mcdonald's - Customer Care Assistant

What is the purpose of the role of Customer Assistant?

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with

customers and make sure everything runs as it should in the customer areas. You'll be working in our fastmoving, high-energy environment and we’re looking for a genuine smile plus an ability to connect with

customers and make them feel valued.

Main Responsibilities

- Act as a host; be approachable, friendly and anticipate customer needs

- Consistently deliver the highest standards of quality, service, and cleanliness in the restaurant

- Answers customers queries confidently and professionally

- Use initiative and confidence; approach and interact with customers

- Adapt to each customer’s needs; be customer confident and provide an individual experience that

exceeds their expectations, e.g ;

• Be patient with customers who need help, offer to explain the menu

• Get to know regular customers and treat them individually

• Use positive gestures, e.g offer to clean trays, help parents with pushchairs or make a

child’s visit special

• Direct queues during busy periods

- Work as a supportive team member

- And more…

Position Attributes

- Confident in approaching and dealing with diverse groups of people

- Friendly, courteous, and helpful behaviour will come natural to you

- Excellent teamwork skills

- Effective communication skills such as attentive listening, face to face verbal communication and

eye contact are a must

- Understand the importance of maintaining high standards of cleanliness

- Ability to use own initiative

- The ability to maintain high energy levels whilst working both efficiently and productively.

If you're interested in the role, please send your CV to employerliaison@cardiff.gov.uk. A member of the team will then contact you to go through a short pre-screen interview to determine suitability for the role.