Canvas

Canvas is Holyoke Community College's Learning Management System (LMS).

Access to Canvas is provided through your HCC Account using Single Sign-On (SSO). For the best experience, launch Canvas from the myHCC Dashboard at https://my.hcc.edu.

General issues with Canvas can often be solved by clearing your browser data.

Canvas generally works better with Chrome.

I can't access Canvas

If you are unable to access Canvas:

Sign in to the myHCC Dashboard at https://my.hcc.edu.
Look in the My Student Resources card and select My Canvas.

If you are unable to sign in to the myHCC Dashboard, the issue may be with your HCC Account rather than Canvas. Try changing your password or contact the IT Help Desk for assistance.

Students: Canvas access is available only after you have registered for at least one course. If you have not yet registered, you will not be able to access Canvas.

My course is not showing

If you are registered for a course but do not see it on your Canvas Dashboard, first check your Courses page: https://canvas.hcc.edu/courses

Look at the Published status of the course.

If the course is not published, it has not yet been made visible by the professor. Courses are typically published by the beginning of the semester.

If the semester has started and your course is still unavailable, contact your professor.

I'm receiving notifications from a course I dropped

This is a known issue with the Canvas Student mobile app.

After dropping a course, the app may continue to display the course and send notifications even though you are no longer enrolled.

To refresh your course list:

Sign out of the Canvas Student app.
Sign back in.

This forces the app to refresh your current course enrollments and usually resolves the issue.

Who do I contact?

Contact the IT Help Desk if:

You cannot sign in to the myHCC Dashboard.
- Try resetting your password
You cannot launch Canvas from myHCC.
You believe your HCC Account is preventing access to Canvas.

Contact your professor if:

A course is not published.
Course materials are missing.
An assignment, quiz, or grade appears incorrect.
You have questions about your coursework in Canvas.

The IDT Canvas website, available from within Canvas, includes helpful guides and resources.

How Do I Find My Professor?

You can view your course schedule and instructor information in myHCC.

My Class Resources → Class Schedule
My Student Resources → My Student Profile → Class Schedule
My Class Information card
My In-Person Class Schedule card

If your course is listed but your instructor's name is not displayed, or if you need additional assistance with registration or enrollment information, contact the Registrar's Office in Student Records.

Tip: If you're trying to locate a course in Canvas, compare the course listed in Canvas with the course shown in your My Class Information card to make sure you're enrolled in the correct section.

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