Step 1: Get Online

If you are on campus

1. Connect to HCC Wireless Guest Wi‑Fi (instructions for campus Wi-Fi)

2. Make sure you can open websites in your browser

A strong cell signal may also work, but Wi‑Fi is recommended on campus.

If you are off campus

• Make sure you have a stable internet connection

Step 2: Open a Web Browser

Initial login must be done in a web browser.

Do not start in:

• ❌ An email app

• ❌ The Microsoft Authenticator app

• ❌ Any other mobile app

In your browser, go to: my.hcc.edu 

Step 3: Start the Password Setup Process

1. On the HCC sign‑in screen, enter your HCC email address (your username@hcc.edu) and click Next
   Don't know your HCC email address? Contact the Help Desk

2. Click "Forgot my password"
   or "Can't access your account?" and select "Work or school account"
   These start the same process. Microsoft uses different wording on different screens.

3. Enter characters in the picture or the words in the audio
   Want to know what a CAPTCHA is?

4. Follow "I forgot my password" steps

5. Check your personal email Inbox for a verification code to enter

   • ❌ Do not share this code with anyone. It only works for you to sign in.

   • ✅ Sent to the personal email address you used to apply to HCC

   • Be sure to let Student Records know if you change your personal email address, home address or phone number; the Help Desk cannot change this information and it does not sync from your sign in methods.
     (faculty and staff contact the Department of People and Talent)

Step 4: Create Your Password and Sign In

Follow the on‑screen instructions to create your new password.

Your password:

• ✅ Should be at least 12 characters long

• ✅ Have at least 1 uppercase letter

• ✅ Have at least 1 lowercase letter

• ✅ Have at least 1 number

• ✅ Have at least 1 special character (!@#$%_ )

• ❌ Not include your name

• ❌ Not include your ID number

• ❌ Not be too easily guessible "We've seen this password too many times."

• See 

Once your password is changed, you can sign in to the myHCC Dashboard and other HCC resources with single sign-on (SSO). 

Go to https://my.hcc.edu to sign in. 

Need to set up MFA? 

If you see "Let's keep your account secure." after signing in, Click here for the MFA Setup Guide. 

Common Issues 

You may need Help Desk assistance if:

• You can't access the email address you used to apply
  (for example, a high‑school email account)

• You can't install the Microsoft Authenticator app

• Your app store account is locked or unavailable

• You don't receive verification messages
  Check your spam folder

• The process becomes confusing or stops unexpectedly

Important Security Reminder

• ❌ No one from IT or the Help Desk will ever ask for your password

• ❌ Never share a verification code (a.k.a. one time passcode, OTP, passcode)

• ❌ Never approve a sign‑in you didn't start or can't see on your screen

If something doesn't feel right, stop and contact the Help Desk.

Learn more about Cybersecurity Awareness

Need Help?

If you get stuck at any point, the Help Desk is here to help.