Frequently Answered Questions

Frequently Answered Questions and How To 

• HCC Email uses the Gmail platform in Google Workspaces.

• Your HCC Account is authenticated through Microsoft.

• HCC Recommends using a separate browser profile for your HCC Account.

• How to clear your browsing data or browser cache

• Buy the course materials needed for your classes through the Online Bookstore

• HCC uses Barracuda as a SPAM filter in addition to the junk mail or spam folder in Gmail. 

• Traveling abroad? Be sure to submit a Travel Alert to ensure access to email and Canvas.

• Google Calendar is a great way to keep track of classes and other events.

• HCC Uses Zoom for videoconferencing

• I have questions about multi-factor authentication (MFA). 

• What if I get a new phone number or email address? Update my Personal Information

• How do I get weather-related and other emergency notifications? Stay Informed During Campus Closures with Rave Alerts

• Find informaton on cybersecurity awareness and what to do if you think you have been scammed.

For the list of solutions click here: HCC Help Desk Solutions (Log in with SAML Single Sign on)