Licensing and Subscriptions

License Versions

TVA currently supports the following license versions:

Viewer licenses allow a user to share an existing TVA volume file with another team member or client, to help them navigate around the scene to visualise the camera layouts and heatmap.  The Viewer license gives access to a limited set of features and the user is not able to make adjustments to the TVA volume.  Viewer licenses are valid for 2 months.  

Trial licenses allow a user to test out the full functionality of TVA for a limited period of time.

Full licenses provide access to all TVA functionality for the length of the licensed period. This license is available as a 1 month license or a 12 month license.   

In order to use TVA, the application requires an active license to function. If you don't have an active license then the application will prompt you to enter a license key.

Full License

Purchasing and Renewing Licenses

To purchase or renew a license for Tracklab Volume Application, please reach out to sales@tracklab.com.au or submit a license request here: 

Activating Seats

To activate your TVA license, proceed to the activation screen and enter the license key provided to you. Then click on the 'Activate Key' button.  

Managing Licenses

License Details

The license details for the currently active license can be viewed under the License Details tab, found in the Info section in the main menu. 

The information available in the Subscriptions panel includes:

• • License Version: refers to the version of the license currently in use (Viewer/Trial/Full license). 

  • License Type: all TVA licenses are time-based licenses and will expire a defined amount of time.

  • License Key: the license key for the license currently in use.

  • License Expiry: the date on which the license currently in use will stop working. 

  • Offline days left: the number of days available for offline use before the license requires an active internet connection when starting up TVA.  

  • License Owner details: the email address assigned to the license currently in use. 

Offline License Days

TVA can be used offline for up to 20 days. The number of offline days remaining can be viewed in the app's subscription tab. 

If the offline days extend past 20 days, the app will no longer start up until an active internet connect is available and the license can be checked against the license server.

It is recommended to have an active internet connection when using TVA to minimize interruption. 

Deactivating Seat

To use TVA on a different machine to the one it was activated on, the license seat first needs to be deactivated from the original machine.

To deactivate the license seat:

1. 1.  Open TVA on the machine that has the activate license seat 

   2.  Navigate to Subscriptions, found in the Info tab in the main menu 

   3.  Click Deactivate Seat button

   4.  Click Deactivate button to confirm you want to deactivate the seat.

An active internet connection is required in order to deactivate a license.
Once deactivated that current machine will lose access to all licensed features in TVA. Freeing up the license to be activated on another machine.

Switching TVA Versions

When TVA opens it will automatically check for a full license. If a license is not found then the application will give you the option to activate a new key or switch to Viewer mode. 

To switch to Viewer mode click on the Switch to Viewer Mode button. If no Viewer license has been found then the application will give you the option to activate a new key, or request a new Viewer license key. 

To switch from Viewer mode to the full version of TVA, click on the Switch to Full License button on the Viewer Activation screen.

Requesting a Viewer License

Viewer licenses keys are valid for a length of 2 months. 

To request a viewer license: 

1. 1. Open the TVA Application

   2. Click on 'Switch to Viewer Mode' button in the TVA License Activation window to switch to Viewer mode.  

   3. Click on the 'Request Key' button which will open a URL

   4.  Fill out the Viewer License request form

   5.  Click Send

A license key will be generate and sent to the email address entered in the request form. Please check your spam folder after 15min if you have not received an email with your license key.

Only 1 Viewer license can be activated against an email address/account at one time.  

A Viewer seat will need to be [deactivated] before it can be used on another computer. 

Only 1 Viewer license can be activated against an email address/account at one time.  

A Viewer seat will need to be [deactivated] before it can be used on another computer.