1.04

The Professional Image 

Skills

Behaviors 

Appearance

Guidelines for Effective Listening

• Prepare to Listen 

• Body Language (Open channel for communication) 

• Don't interrupt 

• Ask Questions 

• Rephrase what you heard 

• Listen between the Lines

• Don't overreact if you disagree 

• Take notes (review and reflect)

• Practice!

Types of Communication: Verbal and Non-verbal  

• Examples of verbal communication: talking, texting, emailing 

• Example of non-verbal communication: Body Language 

Communication Process

• Sender 

• Message Content

• Channel

• Context

• Who receives the message