1.04
Professionalism
Professionalism
The Professional Image
Skills
Behaviors
Appearance
Uniform of a Chef
Chef coat
Trousers
Apron
Neckerchief
Chef hat/toque
non-skid/closed-toed shoes
Guidelines for Effective Listening
Prepare to Listen
Body Language (Open channel for communication)
Don't interrupt
Ask Questions
Rephrase what you heard
Listen between the Lines
Don't overreact if you disagree
Take notes (review and reflect)
Practice!
Types of Communication: Verbal and Non-verbal
Examples of verbal communication: talking, texting, emailing
Example of non-verbal communication: Body Language
Communication Process
Sender
Message Content
Channel
Context
Who receives the message