Troubleshooting Tips & FAQs

Each summer graduating seniors’ Google content is purged from the system. You are encouraged to take the data, which you have created throughout your years here, with you as you continue on your educational journey. The instructions below explain how to export or transfer your digital content from Google and your Network Drive. You need to accomplish this task before July 1st of your graduating year.

Export Google Data 

• Export Google Drive Content Only

• Log in to Google, using your East Penn Google account credentials, and select Google Drive from the menu.

• At the main My Drive list, click the top file/folder in the list and while holding the Shift key, scroll and click the bottom file or folder in the list.

• Right click the list of files and select Download.

• The ZIP file is downloaded to the default download location on your computer.

• Unzip or uncompress this file so you may access, view and use your documents.

• Log out of Google when finished.

• Click Google File Export to view a video demonstration.

• Export  Additional Google Apps Content, including Drive
  Downloading additional Google application content, such as Contacts, Calendar, etc. requires the use of Google Takeout.
  
  

Google Takeout 

• Export Google Drive and other content
  Log in to your East Penn School District Google account

• Navigate to Google Takeout web page

• Click the blue Deselect All link to uncheck all the selected items

• Select the items you would like to “takeout” by clicking the box that corresponds to the item

• For the Drive item, select All Drive data included to ensure the appropriate items/features are selected to be included in the “takeout”

• After the desired items are selected, scroll down the page and click the Next step button

• Select “Send download link via email”

• Set the Frequency to “Export once”

• Leave the default File type and File size settings

• Click the blue Create export button

• A message will display indicating the “takeout” is being processed and an email will be sent to your East Penn School District Gmail account when the export is ready

• Once ready, click the “Download your files button” in the email and sign in using your EPSD credentials

• Choose your download location and select Save

• Unzip or uncompress the saved file so you may access, view and use the content.

• Log out of Google when finished.

• Please note that the created export file is only available in Google Takeout for 7 days.
  
  

EPSD Network Data 

For Mac: 

• Log in with your East Penn credentials.

• On an EPSD Mac device navigate to your network folder (Globe icon) on your Dock.

• Click the top file/folder in the list and while holding the Shift key, scroll and click the bottom file or folder in the list.

• Control click the list of files and select Copy. Open external storage location and control click and select paste to copy to external storage.

• Drag and drop the list of files/folders when copying to web application personal Google drive, DropBox etc.). Control click and paste content to desired location.
  
  

For Windows: 

• Log in with your East Penn credentials.

• On an EPSD Windows device navigate to File Explorer, select your network folder. 

• Click the top file/folder in the list and while holding the Shift key, scroll and click the bottom file or folder in the list.

• Control click the list of files and select Copy. Open external storage location and control click and select paste to copy to external storage.

• Drag and drop the list of files/folders when copying to web application personal Google drive, DropBox etc.) Right click and paste content to the location.

Each summer graduating seniors’ Google content is purged from the system. You are encouraged to take the data, which you have created throughout your years here, with you as you continue on your educational journey. The instructions below explain how to export or transfer your digital content from Google. You need to accomplish this task before July 1st of your graduating year.

Export Google Data 

Please restart your device and try to log in again. 

Before putting in a help desk ticket, we recommend the following steps to help fix the issue:

1. Make sure you are logging into Schoology using the bookmarks folder for your school on the Chrome browser.

2. When prompted to select your account, make sure you are selecting your East Penn SD Google Account.

Please make sure to reconnect your Google Drive Resources App inside of Schoology.

A hard reset on the iPad is needed

Hold down the power button and home button simultaneously until you see the Apple logo. (Approximately 10-15 seconds)

Make sure that you are connected to your home Wifi. Go to settings > WiFi in order to check if there is a checkmark on your home WiFi. If not, connect to it.

Clever can be found on the home screen of your iPad.  If you don’t have your badge, you can email your teacher OR you can search for your school and Log in with Google (@eastpennsd.org email address and password).

The portal can be accessed by clicking here. Click here to view portal screenshot.

• You may have too many browser tabs open. Make sure to keep browsing tabs to a minimum. Open Safari, on the top right hand corner, click on the icon that looks to have two papers overlapping. Exit out all browsing tabs

• Close apps on a regular basis. Press the home button twice, swipe up apps that are open.

• You may have to close out of any existing Clever tabs to restart a session if you are getting an error.

Please follow the directions listed here.  

Please follow the directions listed here.  

• This is normal. Your Chromebook does not need repair.

• The setting for Chromebooks in grades 6-12 is set to log out on lid closure. This setting included an erase on logout to ensure policy updates and security while students are at home.

• Chromebooks enter a state called “Deep Sleep” if allowed to die completely. It may take 24 hours of charging consistently to recover from this state. Connect the charging adapter to the left charging port. If still unresolved follow steps below.

• Hold the Power button, the Esc button, and the Refresh circle arrow button down for 5 seconds. The white light on the left side of the Chromebook right next to the Power button will turn on. Wait until you see a flash drive and a memory card on the screen on the Chromebook. Then just press and hold the Power button until the Chromebook shuts off. Press the Power button again to turn on the Chromebook.

• Check to make sure the Chromebook is connected to your home wifi.

• Try turning the wifi off and then back on to re-establish the wifi connection.

Chromebooks are managed by East Penn School District and are currently set this way to ensure the latest updates and applications are installed.

Try restarting the device, if still an issue hold down “Power” and “Refresh” at the same time. If problem continues report to technology.

If you are receiving explicit notifications on the Chromebook. Please copy the web address of the sites and email to the technology department so that they can be blocked. Next, restore settings to original defaults by clicking Advanced in Settings and scrolling to the bottom.

• Check all connections.

• Try a different outlet

• Try the other port on your device if there is one

• Try restarting the Chromebook

• Use an external USB mouse

• Clear your browsing data on a regular basis

• Remove any non school related extensions and apps

• Check settings for changes in default Search engine or Home page

• Restore settings to original defaults by clicking Advanced in Settings and scrolling to the bottom