How to Reach the EPSD Tech Department
Our office is open on school days between the hours of 7:30 - 3:30. If you are experiencing an issue with your device, please read through our Technology Troubleshooting Tips first. We can be reached at 610-966-8380.
If you need PowerSchool (K-12) or Schoology (6-12) access codes, please reach out to your building to assist.
Before Submitting a Ticket...
From time to time, the platforms we use may experience some issues. These issues are not specific to East Penn, rather they are wide spread across the nation or even global. In order to ensure that there is a problem with an account, the internet, or something that our district can fix, first click on the icon below to see if there is a platform problem first.
Our New Help Desk is Here!
One to One Plus is our Technology Department's Help Desk solution that will assist you with your hardware and software needs.
This service is available to staff and students. You can sign in with "Sign in with Google" button and use your @eastpennsd.org username and password. Students who do not know their usernames (@eastpennsd.org) can contact their teacher or school for assistance. School buildings can also provide parents with access codes to PowerSchool (K-12) and Schoology (6-12).
Students can see how to submit a ticket by viewing this document.
Teachers and other staff members can enter a Help Desk ticket on behalf of a student. Parents in need of support can work with their child to enter a Help Desk entry using their @eastpennsd.org username and password. Parents please include your email address, so that we can respond to you directly.
How do I submit a Student Tech Request?
As a student, in order to submit your tech request for the issue that you are having, please watch the video above.
How do I check on the status of my Tech Request?
After you have submitted your tech request, you can the ability to check on the status by following the steps in the video above.