Reset password via email

Reset password via email

To reset your password via email:

• Go to your ePortal login screen
• Click the Forgot Password? link.

The Forgot Password? screen appears:

• Enter your username and click the Reset via email button.

The following screen appears:

• Note: The message at the top of this screen confirms that the system has automatically generated a temporary password and has notified the ePortal administrator via email.
• If you have an email address registered in ICON an automatic email will be sent to you containing a link. When you click on the link you will be taken to the screen below where you can enter your new password.

• If you do not have an email address registered in ICON please contact the ePortal Administrator at your school to receive your temporary password
• Once you have the temporary password you will follow the prompts onscreen to log in and change your password.

• Follow the instructions on the right-hand side of this screen to create the relevant complexity for your password. See the Password Policy page for more details.

• Click Reset Password at the bottom of the screen.

The following disclaimer screen appears, confirming your password has been changed.

Note: If your password does not have the required complexity, you will be requested to re-enter a new password.

• Click the Accept button.

You will then see the User Dashboard: