Reset password on-screen

Note: The instructions assume that your security questions have already been set up in the system.

You should first select Forgot Password? from the login page.

• Enter your username and click the Reset On-Screen button.

You are then asked your three security questions before you can log in with your new password.

Note: Your answers are not case-sensitive.

• Enter the answers to these questions and click the Submit button.

Note: If your answers to the security questions are incorrect, you are returned to the reset screen as shown below.

• Enter your new password, then confirm the new password. Your Password Policy appears on the right-hand side of the New Password screen as a guide. See the Password Policy page for more details.

The following disclaimer screen appears, confirming your password has been changed.

• Click Accept.

You will then see the User Dashboard: