Here are the KPIs and Metrics we must maintain to ensure effective and high quality operation.
Response Time
Objective - Response under 12 hours.
Minimum - Response under 24 hours.
Emails Open Rate
Objective - Open rate above 50%.
Minimum - Open rate above 30%.
Emails Conversion to Review
Objective - Conversion to review above 7%.
Minimum - Conversion to review above 5%.
Emails Engagement Rate
Objective - Conversion to review above 10%.
Minimum - Conversion to review above 5%.