How to Convert a Customer Feedback to Review

Step 1: Login to Amazon Seller Central

Using LastPass, or the password your manager gave you.

Step 2: Go to Seller Feedback Page

In Performance tab at the top navigation bar, choose Feedback.

Step 3: Find the positive Feedback to convert

Copy the Order ID of the Feedback you want to convert.

Step 4: Login to Quantify Ninja

Using LastPass, or the password your manager gave you.

Once logged in, click Order & Black List.

Step 5: Paste the Copied Order ID

Paste the Order ID in the search box for Order Number and click Go!

There will be only one search result — click it.

Step 6: Select the template for the customer

Click Send Message on top right portion.

And then, select the E21 - Convert Feedback to Review on Select Template box.

NOTE! —

If you don't have the template, you should add it to Ninja. Find it right here.

Step 7: Copy the Feedback Content

From the Feedback Section copy the content of the customer feedback.

Step 8: Paste the text in the template in Ninja

Go back to your template in Quantify Ninja, and paste the copied Customer Feedback in the correct place in the template.

This is how you do it efficiently:

• 1. Inside the template highlight BUYER_FEEDBACK_HERE.

  2. Paste the customer message by using the Ctrl + Shift + V — the reason for that is that we want to copy the text only and not the style.

Step 9: Click Send

Send the template to the customer.

NOTE -

Before leaving, double check that Exclude order from future templates is checked.