Hi, Loretta
I'm deeply sorry to hear about your experience.
I absolutely understand how you feel, no customer should experience something like that.
First off, please allow me to explain how things are on our side.
The product is manufactured in China, goes through quality inspection, and proceeds directly to Amazon.
If the package arrived the way that you describe, there are 2 possible failures for me to suspect:
1. The quality inspection did not do a proper job.
2. Amazon has returned to the shelf a refunded item.
There's no excuse for either of them, and trust me when I say that I'll do every effort to get to the bottom of it.
Please also believe me that no amount of money in my pocket is worth to me an unhappy customer, the way that you are.
Even if you wouldn't reach out to share with me your feeling, it's still not worth it.
so, first, thanks for contacting me and letting me handle this.
Second thing - I'm going to refund you 100% of your purchase immediately.
You don't need to return the product - keep it there as a spare, and purchase another brand to your liking.
If you'd like to share a photo with me it would be a tremendous help to my investigation, but please don't feel obligated.
Again, I'm deeply sorry.
Wishing you all the best & take care.
Yours,
Barak
Hi, Margaret
First off, deeply sorry to hear about the incident.
Thanks for sharing with me all that. It's invaluable info.
I'll certainly go ahead and turn tables at Amazon's Seller Support.
Let me save you the hassle.
I'll simply go ahead and refund your purchase from within the system. No need to return anything.
I know how frustrating it is to purchase an item that doesn't work for you.
Hopefully you'll be able to find someone that could use it, and not have to trash it.
Thanks again for reaching out, and apologies for any inconvenience.
If there's anything else I can do for you, just let me know.
Take care!
Yours,
Barak
Btw - I'd be really happy to hear about your experience later on.
If you'd like to share it on our product page, it would mean the world.
Other buyers always read these words and make a better purchase decision.
(One click link - https://www.amazon.com/review/create-review#)
Cheers!