This template is used when a customer answers our reach out regarding why he refunded the item.
Hi, [Name]
So sorry to hear that the product doesn't completely meet your expectations.
What you describe shouldn't happen - it's a result of a failure in our quality inspection process.
I'm going to look into that immediately, find the failure and address it.
Anyway, I totally understand your feeling, and of course, you're protected like every other customer of mine.
A satisfied customer is worth more than a few more $$$ in the bank in 100% of the cases.
So, one course of action would be to set a refund on Amazon for the product - we would gladly take the bundle back.
However, if you still have a use for the Wine Opener, I'd like to offer you a 50% refund immediately on your purchase. No need to return anything, keep it there, and hopefully it could serve you.
Would that be something that would make you feel better?
Please just let me know, and I'll take care of that instantly.
Anything else, just let me know - I'll do whatever I can to help.
Looking forward to hearing from you.
Yours,
Barak
"The Wine Opener doesn't fit the wine bottle"
This template is used when a customer answers one of our emails, and complains that the wine opener doesn't fit his wine bottle
Hi, [Name]
Sorry to hear the wine opener didn't answer the needs.
I can assume it's the new bottles by the brand Best Red Wines, they changed the bottle size and threw the market into confusion. We try to emphasize that out in the product title and bullets, but of course mistakes can still happen.
The best course of action would be to create a return order through Amazon - we will gladly take the product back.
If, however, the refund process incurs you any costs or hassle, let me know - I'll simply refund you from within the system.
Just let me know, and I'll do everything I can to help.
Besides that, If there's anything else I can do for you, please let me know.
Thanks again & apologies for the inconvenience.
Yours,
Barak
This template is used when a customer answers one of our emails, and complains that the Wine Opener don't fit his Wine Bottle brand.
Hi, [Name]
Sorry to hear about the mishap.
I believe you have one of the new bottle versions, which is our wine opener isn't fully compatible with.
We try to stress that out in our product page, in the description and the images, but of course - mistakes can happen.
The best course of action in this case would be to create a return request through Amazon - we will gladly take the product back.
Please let me know if you're having any issues.
Either way I'll take care of you.
Thanks again & apologies for the inconvenience.
Yours,
Barak
This template is used when a customer answers one of our emails, and complains that the Wine Opener arrived damaged
Hi, [Name]
So sorry to hear about that.
In spite a rigorous quality inspection process we pass our products,
some rebels still manage to slip in :-\
I'll bring up your message to my supplier, and see what more can we done.
If you'd like to add a few words about the details of the damage - I'll be forever in your debt.
Now, obviously you're 100% protected.
I'm with you till you're happy again.
I'll send you a new replacement immediately.
Could you kindly let me know which is your preferred address?
Looking forward to hearing from you.
Yours,
Barak