[important] Your Feedback
Content
Hi, Ruth
My name is Barak, and I'm the owner of My Brand.
I just read your product feedback in my Amazon page, and I
wanted to personally apologize for the inconvenience.
I run a small family brand, and we're extremely customer oriented.
I honestly want to make people's lives better, and I wouldn't want
anyone to walk around feeling he didn't get the full value of his purchase.
I know you feel otherwise, and I'm here to make things better.
First, I'd like to help you resolve the issue of the product (I believe
it's just a small misunderstanding, and I'm positive I can help you solve it).
In addition — I'm going to refund you 100% of your purchase,
just for your bad feeling throughout this. I really want you to walk away
happy, and money is of less importance to me right now.
Is that something that can make you feel better?
Is there anything else I can do for you?
Just let me know, and I'll make it happen on my end.
I really hope to hear from you soon.
We appreciate you!
Yours,
Barak
My Brand Founder