(2) - 3, 2 & 1 Stars Reviews

3 & 2 Star Reviews

Example 1

Example 2

Reply

Hi, Julie

Thanks for taking the time to leave a review.

I regret to hear our Wine Opener did not meet your expectations.

Allow me to relate to your point.

While I do agree the original model was an example of a great craftsmanship,

when it comes to quality we never spare expenses on account of our customers.

We managed to reduce dramatically production costs, while never compromising on an outstanding quality.

We are so confident of that, that we back our product with a 5 years no hassle warranty.

That being said - there's nothing more important to me than happy customers.

If you're not satisfied with your purchase for any reason, then I'm here to help.

Please contact us at ‘support@mybrand.com‘, and we'll find a solution to your problem, or refund 100% of your purchase.

Looking forward to hearing from you.

Kind Regards,

Barak

My Brand Owner

1 Star Reviews

Example

Reply

Hello my friend,

I regret to hear the product didn't meet your expectations.

We perform rigorous quality inspections before our products get to the shelves, to reduce chances of defects to a bare minimum. However, it's next to impossible to eliminate all defects altogether.

Every My Brand customer is protected by a lifetime warranty against these incidents.

You shouldn't pay for a product that doesn't work for you; hence I've gone ahead and issued an immediate full refund to your account - no need to return the product. If you do face any issues with the refund, please contact me and I’ll take care of you personally.

Please accept my sincere apology for the inconvenience.

If there's anything else we can do for you, just reach out.

I’ll be glad to hear from you, and assist in any way.

Kind Regards,

Barak

My Brand