Appeals and Complaints

A complaint is about any service received. An appeal is about an academic decision reached.

You can appeal against a procedural error in arriving at the academic decision or on the basis of mitigating circumstances if you have a good reason for not declaring these at the appropriate time. You cannot appeal against an academic judgement of the quality of your work.

If you are unhappy with any academic or non-academic aspect of your experience you should let us know. In the vast majority of circumstances the person best placed to help you is based within the department or service where the issue occurred. If you’ve spoken to them and aren’t happy with their response, you may wish to raise a complaint. If you are not happy with the outcome of an initial investigation of your complaint you can pursue your complaint further under the formal University Complaints Procedure.

The GSA has a dedicated advice service to guide students through these procedures. If you are considering making an appeal or a complaint, email advice@yorkgsa.org, or visit GSA's Advice and Support webpages.

For more information on complaints and appeals, and how to complain or appeal, visit the university webpages on complaints and appeals.