Volunteer Info

On This Page

  • Link to view and download the current Lindsay Volunteer Manual: Volunteer Handbook - 2015

  • How to Contact the Hospital

  • Hospital Organizational Chart, who are those people?

  • Hospital Information Sources Chart, who to ask about which topics

  • Lindsay Organizational Chart

  • Name Badge Order Link

  • Name Badge Info

  • Years-of-Service Stars

  • Step Training Levels

  • Paperwork

  • Dress Code for volunteers and guests

  • MSDS Binder, location

  • Accidents and Injuries, what to do, notify staff

To be Added

  • Community Collective link

How to Contact the Hospital

  • Phone numbers, extensions, and email addresses for hospital contacts. Includes which numbers to use for different times-of-day.

  • Here is a direct link if you would like to download and print your own copy:

  • How to Contact the Hospital

Contacts_Hospital_19-10-13.pdf

Hospital Staff Organizational Chart

(3/4/19)

Lindsay Organizational Chart

(10/4/20)


Ordering Your New Badge

Everyone, please use the link below to order your new badge. The webform will ask you about your preferences regarding display of service years and Species/Support Teams.

You can also use the link to request an updated badge when you have a change in badge notifications, such as Team membership. Again, since the inserts can be easily updated and replaced in your badge, this new style will help keep our badge information current. (10/30/17)

Name Badges

All Hospital volunteers will soon receive new badges. These badges have icons to help staff, Shift Leaders, and other volunteers understand your wildlife rehabilitation capabilities at a glance. The badges are in holders that allow us to change-out the insert whenever there is a change in a volunteer's status or information. We will also be able to easily change out the attachment type without the need to re-make the entire badge.



Left column, information regarding your training level and general capabilities:

    • Step Level: Your current Step training level

    • Raptor Handler: The presence of this icon indicates a trained raptor handler. A laurel wreath around the icon indicates an experienced raptor handler.

    • Rabies Vaccinated: The presence of this icon indicates that you have a currently acceptable rabies pre-exposure vaccination titer.

    • Scary Mammal Handler: Shows mammal-handling experience for adult "O"possums, "S"quirrels, "R"accoons, and advanced/specialty mammals. The symbols are only present if you have experience with that type of mammal.


(2/28/17)

Right column, icons representing your Species and Support Team membership.

    • When you order your badge you can choose which of your teams you want represented.

Bottom row, under-the-name spaces: we will use these four spaces for other notifications.

    • The first will probably be used for icons representing additional position, such as Intern or Mentor

    • The fourth position is for the years-of-service stars (5, 10, 15, 20 year stars) for volunteers that would like their service accomplishment displayed.

    • If you have any ideas for other notifications that can be displayed, please send your idea to Chris at cbeard@lindsaywildlife.org.

Years-of-Service Stars

The service stars are displayed on the bottom icon row of the name badges. Please notify the Hospital Volunteer Manager if you want your star displayed on your badge or needs to be updated.

(10/30/17)

Step Training Levels

We expanded the number of Step training levels beyond the current Steps 1 & 2. Steps 1 through 6 now encompass the entire range of volunteer capabilities, from brand new volunteer to pre-Wildlife Rehabilitation Technician. With your help and input, we will develop training programs for each of the new levels. Current volunteers have been "grandfathered" in to their appropriate level. Decisions for the initial assignment were based on staff and Shift Leader consideration of the experience levels and breadth of rehabilitation knowledge for each volunteer in comparison with the Step skills list. This doesn't mean you are at that level forever, you now have a path of skills to acquire to move on to the next Step. (And some of the volunteers are very close to their next level...) These initial levels will be shown on the new volunteer badges. A yellow folder with copies of the Step skills lists is in the Volunteer Room, next to the computer. (10/30/17)

Paperwork

During your initial orientation you filled out paperwork, lots of paperwork. Some of it is good forever, some needs to be resubmitted whenever there are changes to your information so we can keep our records updated. Below are the current versions of all the on-boarding documents. Please complete any that you haven't completed previously, and update any where you have information changes.

The current version of the Volunteer Handbook:

These are fillable pdf forms, so the preferred method is to download them, fill them out on your computer, save the completed copies, and return them as email attachments to: hospitalshifts@lindsaywildlife.org. (You cannot fill them out from a browser window, you need to download them first.)

If you cannot fill them out on your computer, you can also print them out and complete them manually, and drop them off at the Lindsay hospital office or send them by postal mail to:

Hospital Volunteer Manager

Lindsay Wildlife Experience

1931 First Ave.

Walnut Creek, CA 94597

Also, there are paper copies in the "Volunteer Paperwork" binder in the Volunteer Room.

These documents need to be filled out once, when you start volunteering. If you haven't filled one out yet, please do so.

These documents need to be filled out when you start volunteering, and resubmitted whenever you have a change in information. Keeping these updated is important, especially the Emergency Medical information.

      • Volunteer Information - If you have a change in profile/contact information, the easiest way to update is through the "Profile" tab when you log into the Lindsay Volunteer System, this automatically updates your record. Another way to update your profile information is to read/fill-out/return this document.

      • Emergency Contact and Medical Information - (Online form, fill out and submit directly through the webpage link.) Please provide your emergency contact and medical alert information. If any of the information requested on the form changes, please fill it out again with the updated information and re-submit. For updates the form can be accessed through the Lindsay Volunteer System.

      • Avian Disease Risk Management Survey - (Online form, fill out and submit directly through the webpage link.) There are occasional outbreaks of avian diseases, usually in commercial poultry flocks. To help us develop protocols to protect our wildlife patients and animal ambassadors, and your companion/pet birds, we request you keep us updated on what types/species birds you have at home. This survey needs to be filled out when you first start at the Lindsay, and whenever you have a change in the types of birds you have at home.

The MOU needs to be reviewed, and the Agreement filled-out, whenever the California Fish & Wildlife rehabilitation permit is renewed...every 3 years. The permit was renewed in December of 2017, so everyone needs to revisit the MOU and sign a new Agreement. You must agree to abide by the terms of the MOU in order to volunteer in Wildlife Rehabilitation at the Lindsay.

Updated Dress Code

We updated the dress code to be clearer regarding some safety concerns (open back sandals and capris will not give adequate protection against flying shards from a dropped crock or an escapee squirrel).

For working in the hospital, this applies to all animal care rooms. If you are “out of code” and need something from an animal care room, another volunteer or staff member can assist you:

All hospital volunteers must wear long pants that provide full leg protection (at least ankle-length (no capris), not ripped/distressed). Please avoid tights, yoga pants, or any pants made with thin material--while these provide full-leg coverage they are unlikely to help protect against injury. Clothing that can be washed with bleach in a washing machine is preferred. Shoes must be fully-enclosed (no open backs). Loose or frayed clothing, dangling ties and scarves, earrings or other loose jewelry, and rings may get tangled in caging or netting, snagged by an animal, or cross-contaminate enclosures. Long hair should be tied back or otherwise controlled for the same reason. The use of perfumes, colognes, scented lotions, or other scented products is discouraged. Volunteers are asked to dress in such a way as to present a professional appearance: for example, tube tops, bare midriffs, and visible undergarments are not allowed. (5/2/19)

For non-working visits, such as a tour:

Long pants that provide full leg protection (not ripped/distressed, at least ankle-length, no capris) and fully-enclosed shoes. (1/23/17)

MSDS Binder

The Material Safety Data Sheet binder is updated and in the Volunteer Room, above the printer. If there are any chemicals/cleaning agents we use that are not included, please let the Hospital Manager know.

Accidents and Injuries

Injuries & Animal Bites or Scratches

In the event of an injury or animal bite or scratch, it is important to stay calm and notify Hospital staff. All injuries and animal bites or scratches must be documented using an Accident Report Form. (from the Hospital Safety Overview)

This isn't only so we can fill out the paperwork...c'mon, you know there will be paperwork...but monitoring injuries allows us to make needed repairs and modify protocols. It also makes us aware of particularly dangerous patients (a recent Red-tailed Hawk comes to mind). Making staff aware of injuries helps make the hospital safer for everyone.