Q: I would like to request a Student Confirmation Letter. What should I do? 

During the time at the University, students may need to confirm their status as a current student here. A student confirmation letter certifies student's course details and follows the ISB customized format.

Students can request this letter online via form HERE.

It is issued by ISB and will be available within 5 working days upon student's requested date. After the sufficient waiting time, students can pick up at Campus D, 196 Tran Quang Khai, Tan Dinh Ward, HCMC.

Students can call (028) 3920 9999 (ext: 196) during working hours (08:30 - 11:30; 13:30 - 16:30) from Monday to Friday (excluding holidays) to check if it is available before you arrive. 

Q: I would like to request an academic transcript. What should I do? 

Transcripts feature a list of all the subjects you have completed along with the final marks earned in each subject at the time of ordering.

If you request an official copy of your academic transcript for Stage 1 subjects, you can lodge the online form HERE. The papers will be made available within 5 working days from the requested date. After the sufficient waiting time, students can pick up at Campus D, 196 Tran Quang Khai, Tan Dinh Ward, HCMC.

Students can call (028) 3920 9999 (ext: 196) during working hours (08:30 - 11:30; 13:30 - 16:30) from Monday to Friday (excluding holidays) to check if it is available before you arrive. 

Q: I would like to request for Internship Letter of Introduction, what should I do?

If you request the letter of introduction, you can request via the link HERE.

It is issued by ISB and will be available within 5 working days upon student's requested date. After the sufficient waiting time, students can pick up at Campus D, 196 Tran Quang Khai, Tan Dinh Ward, HCMC.

Q: I’ve already passed the old subject but want to take the new equivalent subject. Can I do that?

You may take additional subjects to enhance your knowledge and develop new skills. However, you still need to complete all remaining compulsory subjects in your study plan. 

Q: Are the contents of the old and new subject the same, or have they been updated? 

The new subjects have been revised in terms of content, assessments, and curriculum to meet the professional standards required by WSU Australia. 

Q: Why did WSU change the structure?

WSU regularly updates its programs to meet the growing demands of the market and employers.

This update introduces subjects related to Fintech and Martech, which are among the fastest-growing global trends — including in Vietnam.

Q: Can I request a suggested study plan by semester based on the new program structure, so I can take the correct subjects?

Please refer to the latest program structure in the Program Structure Page for up-to-date information.

Q: How can I switch from the BBUS program to BCOMM, or vice versa within the Western Sydney program?

First, you should review the Program Structure Page to understand the current structure. Once you’ve made your final decision about switching programs, you can create a question ticket following the instructions HERE to request program transfer confirmation. The university will then guide you through the necessary procedures. 

Q: How many times can I change my program within the Western Sydney program?

You are allowed to switch between BBUS and BCOMM only ONCE throughout your entire study at the university.

Q: Can I switch from the Western Sydney program to the Global Pathway program?

You can contact directly at pathway.bbus@isb.edu.vn for detailed information about the program, suitable subjects for transition, as well as the related procedures.

Q: Why does my screen on mywsu.vn display: “Enrolment is not available at the moment. Kindly check the announcement at MyWSU.vn/info for the latest updates”? Is there an error? 

Do not worry. It simply means that the enrollment period has not started yet. Please check MyWSU.vn/info → Subject Enrollment → Announcements and your email regularly for updates on when the system will open for enrollment.

Q: Can I choose to register for both Stage 1 and Stage 2 subjects at the same time?

In order to study the stage 2 subjects, you are required to pass all stage 1 subjects. You can't study Stage 1 and Stage 2 at the same time. 

Q: Why is the list of subjects shown in my account different from my friends? Is it a problem? 

The list of subjects is customized based on your study progress. This should not be a problem. 

Q: If the classes I want to register for are full, what should I do? 

At Class Allocation Phase, we have prepared the classes based on your subject enrolment information. As a result, there will be enough slots for all registered students. Please be advised that the classroom capacity is limited. Once a class is full, we are unable to accommodate your requests to add to that class. In such cases, you should consider enrolling in other available classes.  

Q: Can I change the subjects after I submitted my enrollment? 

Yes, you can change the subject within the advertised deadline. To change the subjects, Untick the enrolled subject and don't forget to confirm your action by hitting "Submit" button. 

Q: I would like to re-issue my Stage 1 Student ID Card. What should I do? 

For new students, your student card will be issued based on the identity photo provided in the student information form. Once the card is available, you will get an email with pick-up details.

If you request to re-issue your Stage 1 student ID Card, kindly follow in instruction at the link HERE.

Q: Where can I view the schedule? 

To view the schedule, you will need to log into your MyWSU.VN using your stage 1 email address, go to schedule. The schedules of the classes you have successfully enrolled will appear.

Q: What should I do if the schedule does not appear on MyWSU.VN?

If you do not see the schedules, check your enrolment on MyWSU.VN again. Go to MyWSU.VN > Enrolment > Enrolment Results

Q: How can I know which campus my class will be? 

On MyWSU.VN > Schedule, you will know date, time and classroom of the class you registered. Classroom code consists of 3 parts: letter indicates the campus, the next first number refers to the floor, and the remaining numbers identify the specific room.

For example: 

+ Room D (such as D1.01, D1.02,...): 196 Tran Quang Khai, Tan Dinh Ward

+ Room I (such as I1.01, I3.01, I4.01...): 17 Pham Ngoc Thach campus, Xuan Hoa Ward

Q: When will the next term start? 

You can find this information at our Important dates page.

Q: When is the Lunar New Year (Tet) break?

The break schedule is regularly updated on Important dates page. Please check here for the most up-to-date information. 

Q: Does the university have a summer holiday? 

It is not a “summer holiday.” After each trimester, students will have a break before the next term begins.

The academic calendar is regularly updated on Important dates page, so please check here for details. 

Q: Where can I view the tuition fee payment for? 

The tuition fee from 2025 onwards is available on https://ebills.isb.edu.vn/. You can log into that page using your Stage 1 email address.

Q: When is the tuition payment due?

When you log into your Ebills, you will be able to view the due date of the payment.

You can also know in advance the payment due of the coming terms at the Important dates of the school year.

Q: How should I pay tuition fee?

You can make payment by following the steps below:

• Step 1: Go to https://ebills.isb.edu.vn/

• Step 2: Log in with Google, using your Stage 1 student email

• Step 3: After successfully logging in, you will be able to view the required tuition amount, payment due, payment status

• Step 4: At “Action” column, click “Make payment”

• Step 5: Scan QR Code on the screen using your banking application, or E-wallets payment (Momo, Zalo Pay, Viettel Pay,…)

If you prefer to make payment in person using cash or credit cards, you can come to OCB (Pham Ngoc Thach Transaction Office) and provide your student ID to OCB staff to proceed with the transaction.

• Address: OCB, 17 Pham Ngoc Thach Street, Xuan Hoa Ward, HCMC

• Working hours: Monday to Friday (8:00 – 12:00 & 13:00 – 16:00), Saturday (08:00 - 12:00)

Q: How do I know if I have paid successfully?

After you complete Step 5 above, wait a few minutes for the system to sync and update the status of your payment. If the status is changed to “Paid”, it means your payment is recorded successfully. If you have completed the payment process, now you can check your status on Ebills.

If you have any issues with the payment, please contact the OCB support staff for assistance (Ms. Phạm Thị Thanh Mai, email: maiptt1@ocb.com.vn, phone: (+84) 903 550 093)

Q: How to check the details of tuition billing

• Step 1: Go to https://mywsu.vn

• Step 2: Log in with Google, using your Stage 1 student email 

• Step 3: Select “Tuition Fee” and view your billed tuition of the term at “Details of Tuition Billing”.

Please note that the tuition fee may vary based on the number of subjects you have enrolled.

If you change the number of enrolled subjects, please ensure you revise the number of subjects billed carefully before making any payments.

Q: Why can't I view my billing on Ebills?

If you have attended the Education Finance Program (EduFin) with monthly installments, you will not view the tuition on Ebills. Please follow tuition announcements and deadlines sent separately by EduFin.

Q: How can I check if bank transfer details that is correct?

When you scan the QR code on Ebills, the transfer information should be OCB, ISBDF0000000000007, Vien Dao Tao Quoc Te

At the content, it will include Receipt Code + student ID number (stage 1)

Alternatively, you can transfer a small amount (e.g 1,000), then check the status of your Ebills if it is received. If your status is correct recorded your payment, it means you have paid to the correct account. Then you can proceed with completing the remaining amount

Q: What should I do if my device might shut down or frequently lose internet connection during a computer-based exam? 

Students should make sure their laptops are fully charged and have a power cable ready. It’s also a good idea to check your device for any technical issues before the exam day and, if possible, bring access to a power outlet. Please note that if a laptop does not meet the exam requirements—such as failing to power on, having software issues, or being unable to connect to the internet—students will be responsible for any problems that could affect their exam performance, which may impact the outcome of the subject. 

Q: Can I still enter the exam room if I arrive late? 

Students who arrive more than 15 minutes after the exam has started will unfortunately not be allowed to enter the exam room.

Q: Am I allowed to use a tablet for computer-based exams?

For computer-based or paper-based exams that allow the use of an electronic device, you are permitted to use one (01) laptop for completing the exam or looking up information. Your laptop must meet the following conditions:

- Its screen must be positioned upright on the desk and not applied with privacy screen protectors, so as to be observed by proctors.

- It must come with a keyboard, a mouse or a touchpad. Operating on touchscreen is not allowed.

- Its battery must be fully charged, and a charging cable must be available. In case you have a short charging cable, you must bring your own backup power socket.

- It must not have any malfunctions such as power failure, internet connection failure, software errors, etc.

Q: What if I forget to bring my laptop for a computer-based exam?

You should make every effort to bring a laptop in time for the exam. Without a suitable device, you won’t meet the exam requirements and may be unable to sit the exam. To avoid this, it’s a good idea to double-check your exam checklist and prepare your laptop in advance.

Q: I’m not sure if my exam allows internet searching, using Excel, or bringing in reference materials. Where can I check?

You can find this information for each subject in the Exam Information file, where the specific exam rules and requirements are provided. It is usually sent to you via email and uploaded to lms.westernsydney.edu.vn

Q: What should I do if I want my grades to be reviewed?

There may be instances when you believe that your final grade in a subject does not accurately reflect your performance against the subject criteria.

If this happens and you are unable to resolve it with the academic responsible for your grade, then you can apply for a formal Review of Grade within 10 working days after results are released on MyWSU.

Q: How to learn more about the H, or D grades?

You can read more information on our Results page.

Q: Does a grade of F, CF, or FNS mean a fail?

Yes, it does. You can read more information on our Results page.

Q: How does my GPA be calculated?

Western Sydney uses a 7 point grading scale for GPA calculation. Please visit our Results page for your information

Q: How is the GPA calculated for continuing scholarship eligibility? 

The GPA for scholarship consideration is calculated based on your eight highest-scoring subjects completed within one academic year (three consecutive trimester in your first or second year).

All marks are calculated on a 100-point scale.

To calculate your GPA for the scholarship:

1. List all the subjects you completed in that academic year (marks out of 100).

2. Choose your top 8 subjects (highest marks, first attempts only).

3. Add up the total marks of these 8 subjects.

4. Divide the total by 8 to get your average GPA.

Example:
If your eight best subjects have the following marks (out of 100): 90, 88, 85, 84, 83, 81, 80, 79

GPA calculation:

(90+88+85+84+83+81+80+79)÷8=83.75

So, your GPA for scholarship is 83.75, which qualifies you for a 30% scholarship.

Q: What are the eligibility requirements for continuing scholarship?

You must accumulate an overall GPA based on the top 8 first-attempted subjects within within one academic year (three consecutive trimester in your first or second year).

• GPA ≥ 85: Eligible for a 50% scholarship off the tuition fee of Year 2 (or Year 3).

• 80 ≤ GPA ≤ 84.99: Eligible for a 30% scholarship off the tuition fee of Year 2 (or Year 3).

To remain eligible, students must:

• Be enrolled in full-time study;

• Have no disciplinary violations, no failed subjects, and no study breaks during the terms.

The scholarship will be applied for the actual subjects of year 2 (or year 3) that students studied at Western Sydney Vietnam campus (max 8 subjects) 

Please note that if you are awarded multiple scholarships, only the one with the highest value will be applied.

Q: Do I need to submit any documents to be considered for the GPA-based scholarship? 

The list of eligible students will be sent via email each term. If you do not see your name on the list but believe you meet the eligibility criteria, you can create a question ticket by following the instructions HERE for the University to verify your status. 

Q: Why can’t I log in to eLearning? 

Please check the following:

1. Make sure you are logging in from the correct site: lms.westernsydney.edu.vn.

2. Ensure you are logging in with your student ID only, NOT your full email address. (For example, user name 12345678, not 12345678@student.westernsydney.edu.vn)

3. Double-check that your password is correct.

If you have tried all the steps above and still can’t log in, please submit a Question Ticket on mywsu.vn and attach screenshots showing your login attempts for further support.

Q: I forgot to submit my assignment on eLearning. What should I do? 

Please contact your lecturer via email. If you have a face-to-face class, you may also speak directly with your lecturer for further guidance. 

Q: I tried to submit my assignment on eLearning, but it didn’t work and the deadline is near. What should I do?

Don’t worry! Please take a screenshot or record a short video showing the full submission process along with the date and time as proof. Then, submit a Question Ticket on mywsu.vn with evidence and your paper to the school for support.

As long as you report the issue before the submission deadline and provide clear evidence showing the time of the error, your case will still be considered even if the response comes after that time.

Q: What should I do if I want to join a study abroad program?

Your contact to Overseas Study Department for information regarding the student life when studying abroad, Visa procedures, pre-departure preparation (networking, flight ticket, accommodation, airport pick-up service, travel documents, packing, etc).

Email: overseas.study@isb.edu.vn

Tel: (028) 3535 8888 – Ext: 207 – 220 – 221 – 232 – 236 – 239

Mobile phone number: 0909 625 468 (Ms. Phương)

Q: If I want to drop a subject, what should I do?

If you want to drop a subject due to unexpected matters, you can send us a request email along with any sufficient supporting evidence you may have.

If your request is approved, the system will randomly drop a subject for you.

Q: When the results is released, I may be eligible for the continuing scholarship. Do I need to apply or make request to receive this scholarship? 

After the results is released, if you are eligible for the continuing scholarship, you do not need to make any requests. Deduction will be applied directly to the tuition fee of the most recent term.

We understand that you may have more personalized questions, and our support team is always ready to assist. To help us handle your request efficiently, please provide complete personal details, attach any relevant screenshots, and select the correct category in the Student Request section on mywsu.vn. You can create a question ticket by following the instructions HERE