Call Volume for Emergency Response

Goal

The goal is to continually monitor call volume and how it relates to service levels and public safety.

Definition

An emergency response is defined as a “call for service” that is processed through an emergency communication center that necessitated an apparatus that responded to an incident to mitigate the impact on human life and property.

Significance

Emergency response (call volume) is the indicator of the operations divisions’ workload. Since the operation division is the largest functional area within the Fire Division and its crews directly provides emergency services to the community. Any changes in workload can impact the availability of the fire division’s emergency crews. As availability changes, there is an associated positive or negative impact on operational effectiveness and levels of service.

Performance Data

If the data visual below is not loading properly on your device please click here.

Trends

The number of EMS incidents in 2019 was 3661 (78%). The number of non-EMS incidents was 1010 (22%). The trend line shows a slight increase in EMS incidents and a more gradual increase in non-EMS alarms. The trend shows a continuous increase in emergency response requests. EMS incidents continue to have the highest percentage of growth and they are expected to have a higher percentage of increases, as the baby boomer generation continues to age.

Useful Resources

For more in depth information please visit the City of Wooster's Annual Reports.