Inspection Requests

Goal

We strive to respond within 4 hours to requests for an inspection.

Definition

This indicator is measured by monitoring when requests are received (online and by telephone) and when the inspector responds to this request and schedules the inspection and sends a confirmation email to the customer. This metric is updated quarterly.

Significance

Providing reliable and timely inspections is an important part of our work. These numbers show the priority we place on responding to inspection requests.

Performance Data

Trends

Since 2017 when we implemented a new online permitting system and plan review software, the inspection times have decreased 22%.

Did you know?

Incidentally, we also allow the customer to specify an exact time and we generally are able to comply with the request.

Useful Resources

For more in depth information please visit the City of Wooster's Annual Reports.