「官僚制」の意味は,以下のように構成,整理される.
1)「官僚制」は「合法的支配」の最も合理的な「純粋型」である.
2)「合法的支配」は「法の支配」であり,法規則の順守が貫徹される.
3)「官僚制」では,すべての意思決定と行動が制定された規則に基づく.
4)「官僚制」は,規則の適用が困難なケース,規則制定の際に想定外だった個別的・特殊ケースでは問題が発生する.革新的な対応,イノベーティブな問題解決の要請には,官僚制組織に限界があり無力である.規則を順守する「イノベーション」は考えにくく,同じ動作を正確に無限に繰り返す産業ロボットがイノベーションを起こさないのと同様である.
5)官僚制は,しかしながら,イノベーションの要請に駆逐されない.イノベーションの達成後,莫大な開発費の回収,製造工程と流通のコスト削減が要請される.イノベーションは膨大なコストを要し,開発後のコスト回収と削減には官僚制が必要となる.
以上のような特徴をもつ「官僚制」は,すべての意思決定と行為が制定された規則に従い,組織の協力・協働の調整は標準化された手続に従い,その完成度を高めても,規則の枠を超える実質的な対応,イノベーティブな対応は,官僚制の範囲外である.ファースト・フード店の「マクドナルド」のように,そのブランドと製品のアイデンティティを守るため,イノベーションを封殺するには官僚制組織は最も適合する.以下の節で,より詳細に「官僚制」の意味と「官僚制理論」の問題提起を確認しよう.
The meaning of "bureaucracy" is structured and organized as follows:
1)"Bureaucracy" is the most rational "pure type" of "legal domination."
2)"Legal domination" is the "rule of law," where compliance with legal regulations is consistently enforced.
3)In "bureaucracy," all decision-making and actions are based on established rules.
4)"Bureaucracy" faces challenges in cases where the application of rules is difficult or in individual and specific cases that were unforeseen during rule formulation. In response to innovative demands and the need for innovative problem-solving, bureaucratic organizations have limitations and are powerless. Compliance with rules does not easily align with "innovation," similar to how industrial robots that precisely repeat the same actions infinitely do not bring about innovation.
5)"Bureaucracy," however, is not completely eliminated by the demands of innovation. After achieving innovation, there is a need for recovering substantial development costs and reducing manufacturing and distribution expenses. Innovation incurs significant costs, and bureaucracy becomes necessary for cost recovery and reduction post-development.
Bureaucracy with these characteristics follows all decision-making and actions based on established rules, coordinates organizational cooperation and collaboration through standardized procedures, and enhances its precision. However, substantive responses beyond the framework of rules and innovative responses are beyond the scope of bureaucracy. Bureaucratic organizations are most suitable for suppressing innovation to protect the brand and product identity, as seen in fast-food chains like "McDonald's." In the following sections, let's explore in more detail the meaning of "bureaucracy" and the problematics raised by the "bureaucratic theory."