• In the event of an emergency the first contact should always be with the program staff on-site and/or your international medical insurance. 

• The Office of Study Away (OSA) is also available from 9:00 AM to 4:00 PM EST on business days, but should not be your first point of contact.

In Rome:

1. TBD

2.  Flavia Alfano - Head Resident Assistant - +39 3401252260 - flavia.alfano@trincoll.edu

3.  Rome Campus Office - +39-06-572-88217 (Office hours Mon- Fri 8:30 am - 5:00 pm)

4.  International SOS - Call or chat via the International SOS Assistance app - +1-215-942-8478

Trinity College, Hartford, CT

5. Trinity College Campus Safety - 860-297-2222 (24/7 Phone)

6. Trinity OSA Main Line (during office hours only) - 860-297-2005

For further information, please see Trinity College's Title IX Page

Contact ISOS immediately (available 24/7):

• • Live Chat (via the Assistance App) OR

  • Call 1-215-942-8478

ISOS will make an appointment for you with an appropriate English speaking doctor and they will guarantee payment (so you should not need to pay up front)

ISOS will be in regular contact with you via email or phone to follow up on your care until your case is closed.  Be sure to respond to all of their emails and phone calls immediately.

Keep your MyTrips account updated with all your travel plans and always log all overnight travel plans. 

ISOS provides assistance in the event of safety and security events abroad but they can only help if they know where you are.  

Check in!

In the event of a large-scale emergency (terror attack, natural disaster), all students must immediately check in through the Assistance App by tapping the tear drop “Check in” button.  

This will register your location so Trinity and ISOS can determine your proximity to the event. 

You may also get an alert from ISOS checking in with you and asking you to advise if you are okay. These alerts will come via phone, email, and text. DO NOT IGNORE!

Consolidation Points:

Primary consolidation point: 

Piazza Giunone Regina, 2 (piazza in front of office)

Secondary consolidation point: 

Clivo dei publicii, 2 (Casa Publicii)

Staff EMERGENCY Contacts:

Primary Program Contact:

TBD

Secondary Program Contact:

Flavia Alfano, Student Activities

+39 3401252260  

flavia.alfano@trincoll.edu

Emergency Phases:

Alert Phase – Stay vigilant and maintain contact with program staff and fellow participants.

Stand Fast Phase – Remain where you are and await further instructions.  Continue with your daily routines and work UNLESS otherwise directed.  If you are traveling, return to your program city or proceed to the nearest Trinity program location or Consolidation Point (CP) and contact your program director right away.  

• Begin packing an emergency bag.

• Formulate a personal plan for leaving your site.

Consolidation Phase – Go to the consolidation point

• Bring emergency bag

• When applicable, leave a written note with host family or other reliable person indicating where you are going (include dates, times, travel route).

• Contact program director to advise on your route and timing to consolidation point

Evacuation Phase – With guidance from your program staff, go to the evacuation point. DO NOT attempt to leave the area without explicit instructions from Trinity and ISOS.

Emergency Essentials BAg Checklist:

• Passport and other identification

• Money

• Clothes for several days

• Keys

• Any required medications

• Phone and charger

• Emergency contact information

• Reading and writing materials

• Snack