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The best way to contact Textbroker staff is by email. We generally try to respond within 24 hours, but please keep in mind that we have many tasks that require our attention, so some delays might occur. Please send only one email at a time.
The best way to contact Textbroker staff is by email. We generally try to respond within 24 hours, but please keep in mind that we have many tasks that require our attention, so some delays might occur. Please send only one email at a time.
Who to Contact
If you have a question about a Managed Team Order:
You'll need to reach out to the project manager of your team if you have questions about these things:
Revisions
Incorrect/unclear instructions
Order acceptance times
You can find the PM's email by scrolling to the bottom of the instruction page for the order. Otherwise, you can also reach out to managedclients@textbroker.com.
If you have a question on a Self Service Order:
Self-service projects are run by the clients themselves, so we have little involvement. For the fastest response to your questions, you should reach out to the client directly. You can message the client by clicking on their orange ID number in the order.
If you have a question about Payoneer:
If you have a question about Payoneer:
If you have any questions about your Payoneer account, we might not be able to help. For most questions, it might be best to reach out to Payoneer directly.
Contact page: https://payoneer.custhelp.com/app/Contact_us
Phone number: 1 (800) 251-2521
All other questions:
All other questions:
You can email us at authors@textbroker.com. We'll be happy to help with whatever we can! Please keep in mind that we might still need to reach out to other departments to get some of your answers, so please be patient with us!
Reach out to us if you want to know anything about these topics:
Grammar/instruction clarity
Ratings
Pay-outs
Account blocks
Website help
Traveling and how to write abroad
Almost anything!
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