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📘 Overview
📘 Overview
This unit explores the concept, types, levels, causes, and analysis of conflict. It examines various conflict styles and introduces models such as the Conflict Onion and Conflict Triangle (ABC Model) for deeper understanding. Practical conflict analysis tools are provided to help address interpersonal, group, and organizational disputes, with emphasis on identifying root causes and managing conflict escalation.
🎯 Learning Outcomes
🎯 Learning Outcomes
By the end of this module, participants will be able to:
Define conflict and explain its core components (goals, cognition, emotion).
Distinguish between types and levels of conflict (e.g., intra-personal, inter-personal, group, inter-organizational).
Identify root causes and triggers of conflict using analysis tools.
Apply conflict analysis methods (e.g., Problem Tree, Stakeholder Mapping, ABC Triangle).
Explain the continuum of tension and recognize signs of conflict escalation.
Reflect on appropriate intervention points in real-life conflict situations.
📅 Learning Activities
Discuss:
Discuss:
What are the major types and levels of conflict?
How do attitudes, behaviors, and contradictions contribute to conflict?
Read: Slides on:
The Concept and Types of Conflict
The Roots and Escalation of Conflict
The Conflict Onion and Conflict Triangle (ABC Model)
Case scenarios from educational/workplace conflict situations
Analyze:
Use conflict mapping to break down a recent dispute (real or hypothetical) in your school, family, or community.
Apply the ABC Triangle to assess causes and propose steps toward resolution.
Read the slides
3conflict.pptx📚 Suggested Reading List
Understanding Conflict and Conflict Analysis by Ho-Won Jeong
The Conflict Resolution Toolbox by Gary T. Furlong
Peace by Peaceful Means by Johan Galtung (for ABC Triangle concept)
Articles on workplace conflict resolution and root cause analysis (Links provided in PPT)
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