Grade 9-12 | 08 Courses
Are you ready to find out about the world of information technology (IT)? Learn about the history of computing and essential concepts about computer parts, network connections, hardware, software, computer security, and troubleshooting techniques. Then get hands-on practice troubleshooting a customer’s network issue, in a series of simulations, with a remote connectivity tool. Finish by gathering tips and resources that can help you launch a great career in IT support.
Course 1: 1 hour 20 minutes | Course 2: 1 hour 15 minutes | Course 3: 2 hours 15 minutes | Course 4: 1 hour 15 minutes Course 5: 1 hour 10 minutes | Course 6: 1 hour 5 minutes | Course 7: 1 hour 25 minutes | Course 8: 50 minutes.
Course 1: Computer Basics
Course 2: Computer Networking Basics: How Computers Communicate
Course 3: Computing from Past to Present
Course 4: Security Basics
Course 5: Support Basics
Course 6: Troubleshooting for Hardware, Networks, and Software
Course 7: Support a Customer with a Network Issue
Course 8: Your Future in IT Support: The Job Landscape
Enhance Technical Skills
After completing Information Technology Fundamentals, you should be able to:
Identify computer basics, including the parts of a computer, the differences between local and cloud computing, and the importance of user identity and security on computer systems.
Identify personal, local, and wide-area networks, network security, network addresses, and network communications.
Identify milestones in the history of computing, the developments that allowed computers to become multifunctional, and hardware and software support for usability, accessibility, and security.
Recognize common ways to make computer hardware and software secure and ways IT professionals can protect users and systems from common security threats.
Describe troubleshooting and a basic troubleshooting methodology.
Explain techniques for troubleshooting and debugging hardware, networking, and software issues.
Collect information about a customer’s issue to form a theory, troubleshoot, and fix a network issue using a remote connectivity tool.
Recognize the job market, responsibilities, and skill sets of IT support professionals, as well as resources and learning opportunities to explore.
Essential Link