1.Using Instant Chat (Direct & Group Messages):

1. Expand the Collaboration section on the left navigation bar and select Chat.

2. Start a 1-on-1 Chat: Click the + New Chat icon, search for a team member by name or email, and click to open a chat channel.

3. Create a Project Group Chat:

   • Click + Create Group Chat.

   • Enter a group title (e.g., Site Engineers - Phase 1).

   • Select team members to include and click Initialize Chat.

4. 
   

5. Type your message in the chat box. You can format text, attach project documents/photos, or use @mentions to notify specific colleagues.

[IMAGE PLACEHOLDER: Chat interface showing active conversations list, main chat window, and attachment controls]

2.Creating and Participating in Discussions:

Discussions are ideal for official decision-making and topic-focused conversations that need long-term visibility.

1. Navigate to Collaboration → Discussion.

2. Click + New Discussion.

3. Fill in the topic details:

   • Select Project: Associate the discussion with an active project.

   • Category / Tag: Choose a category (e.g., Technical Review, Safety, RFI, Change Order).

   • Topic Title: Provide a clear, descriptive headline.

   • Message Body: Detail the problem, proposal, or announcement.

4. 
   

5. Click Publish Discussion.

6. Team members can open the topic thread to post structured replies, quote previous responses, or attach supporting documents.

[IMAGE PLACEHOLDER: Discussion board displaying categorized topic cards and thread reply interface]

3.Using Task & Subtask Comments:

Keep communications contextual by commenting directly on specific work items rather than in general chats.

1. Open any task or subtask from the Workspace, Projects, or Tasks section.

2. Scroll down to the Activity & Comments tab in the detail drawer.

3. Enter your update or query in the comment box.

4. Type @ followed by a team member's name to send them an instant push and Telegram notification.

5. Click Post Comment.

[IMAGE PLACEHOLDER: Task detail drawer showing the comment thread with @mentions and file attachments]

💡 Best Practices for Team Collaboration

💡 Use Task Comments for Task Updates: Avoid asking about task status in general chat. Commenting directly on the task ensures that future assignees or auditors have complete context regarding decisions made.

💡 Enable Telegram Notifications: Make sure your team has linked their Telegram accounts via Profile → Telegram Notifications to receive instant real-time alerts whenever they are @mentioned in a discussion or task comment.

❓ Frequently Asked Questions (FAQ)

Q1: Can external clients view internal team chats?

A: No. Direct and Group Chats are visible only to internal project team members. External users with Viewer/Client permissions can only view published Discussions and Task Comments designated for public project view.

Q2: Can I edit or delete a message after sending it?

A: Yes. Hover over your sent message or comment, click the Options (⋮) button, and select Edit or Delete. Project Managers and Admins can also moderate/remove comments if necessary.

📞 Support & Help Desk

Having trouble connecting with team members or receiving notifications?

• 📧 Email: lynxpmis.support@gmail.com

• 📞 Help Desk: 019-3304704