New to Lynx PMIS? Follow this 5-step roadmap to get up and running in under 10 minutes:

[ Step 1: Login ]          [ Step 2: Profile ]          [ Step 3: Workspace ]          [ Step 4: Tasks ]          [ Step 5: Telegram ]

Activate License & Sign In  --->  Update Info & Password  --->  Select Target Workspace  --->  Create/Track Work Items  --->  Link Real-Time Alerts

1. Activate & Log In: Enter your license key at the portal home and verify your email.

2. Setup Your Profile: Go to Profile → Update Profile & Password to customize your personal details and set a strong password.

3. Select Your Workspace: Navigate to Workspace → Select Workspace to pick your assigned project environment.

4. View & Track Tasks: Open Dashboard or Tasks to view assigned deliverables, update work progress (%), and attach site updates.

5. Enable Real-time Alerts: Go to Profile → Telegram Notifications to link @LynxPMIS_Bot for instant mobile notifications.

❓ Frequently Asked Questions (FAQs)

🔑 Account & Licensing

• Q: How do I obtain a Lynx PMIS license key?

  • A: License keys are issued by your organization's System Administrator. Contact your internal IT/PMO administrator or reach out to support at lynxpmis.support@gmail.com.

• Q: I forgot my password. How do I reset it?

  • A: Click Forgot Password on the login page, enter your registered email address, and follow the password reset link sent to your inbox.

📈 S-Curve & Progress Reporting

• Q: Why does my S-Curve show 0% progress despite completed tasks?

  • A: Ensure that weightages (%) have been assigned to your tasks/subtasks. Progress calculation on the S-Curve requires both an assigned task weightage and a non-zero progress percentage.

• Q: Who can update project baselines?

  • A: Only users with System Admin or Project Manager privileges can adjust baseline parameters to prevent unauthorized modifications to project targets.

💬 Messaging & Notifications

• Q: Why am I not receiving Telegram alerts?

  • A: Verify that you have completed activation by sending /start <activation_code> to @LynxPMIS_Bot in Telegram, and confirm your event toggles are enabled under Profile → Telegram Notifications.

🛠️ Common Troubleshooting Steps

Issue / Error

Likely Cause

Recommended Resolution

"Invalid Activation Code" in Telegram

Code expired (15-min limit) or mistyped character.

Go to Profile → Telegram Notifications, click Regenerate Code, and enter the new code into Telegram immediately.

Unable to Create Tasks or Projects

User account has read-only (Viewer) permissions.

Contact your System Admin via Administration to request Project Manager or Team Member write permissions.

S-Curve Target vs. Actual Discrepancy

Unweighted tasks or missing subtask completion updates.

Ensure all WBS level-1 tasks total 100% weightage, and ensure site supervisors submit daily percentage updates.

Page Loading Sluggishness or Error 500

Browser cache issue or temporary session timeout.

Clear browser cache/cookies, hard refresh (Ctrl + F5 or Cmd + Shift + R), and sign in again.

📞 Technical Support & Help Desk

If you require further technical assistance, system configuration support, or custom feature requests, our help desk is available to assist:

• 📧 Support Email: lynxpmis.support@gmail.com

• 📞 Help Desk Hotlines:

  • 019-3304704

• ⏰ Operating Hours: Monday – Friday (8:30 AM – 5:30 PM)