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SOP for PM Cases
SOP for PM Cases
SLA
SLA
West M'sia : 1BD
East M'sia : 2BD
* Upon part received
Process flow
Collect part upon part arival
Attend case within SLA
Follow steps in Preventive Maintenance Cleaning Checklist and fill in accordingly
Even log, Configuration, Event and Supply Pages has to be uploaded in Post-Installation in DP app after MKRS replacement.
Ensure the PM Checklist is uploaded in DP app along with HP Service Report
*Note:
Ensure part to be return to HP within 14 days (including weekends)
MPS Preventive Maintenance CheckList_Sep 2020.pdfPage updated
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