New updates and Part Catalog added for exploded view
Root cause: Basically the print engine and formatter have lost communication with each other
Recommended action:
Turn the power off then on by pressing the power button and holding it in for more than 3 seconds
Turn the printer on
If the error persists, check the formatter board contacts
Check the ECB lights to make sure is working
If additional trays are attached, detach them or disconnect it and test the printer
If the error persists,e elvate the case using Standard Support Process