Error 61.00.00

Root cause: Basically the print engine and formatter have lost communication with each other

Recommended action:

1. Turn the power off then on by pressing the power button and holding it in for more than 3 seconds

2. Turn the printer on

3. If the error persists, check the formatter board contacts

4. Check the ECB lights to make sure is working

5. If additional trays are attached, detach them or disconnect it and test the printer

6. If the error persists,e elvate the case using Standard Support Process