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A fax communication error occurred between the printer and the sender or receiver.
Solution 1: Allow the printer to retry sending the fax.
Solution 2: Try a different phone cord.
Solution 3: Connect the printer phone cord to a jack for another phone line.
Solution 4: Make sure the telephone line and phone wall jack are active by connecting a telephone and checking for a dial tone.
Solution 5: Change the Fax Speed setting:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Fax Setup
Advanced Setup
Fax Speed
Enable the Slow (V.29) setting, or disable the Fast (V.34) setting.
Solution 6: Turn off the Error Correction feature:
NOTE: Turning off the Error Correction feature can reduce image quality.
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Service
Fax Service
Error Correction
Touch the Off setting.
Solution 7: Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number:
Touch the Fax button, and then touch the Fax Menu button.
Open the following menus:
Fax Reports
Fax Activity Log
Touch the Print Log Now option.
If the error persists, contact HP. Visit the HP Support Page for contact options: www.hp.com/support
The document feeder cover is open, and the printer cannot send the fax.
Solution: Close the document feeder cover and send the fax again.
The fax line to which you were sending a fax was busy. The printer has canceled sending the fax.
NOTE: The printer cannot send a fax while receiving an incoming fax. Wait until an incoming fax has been received before attempting to send a fax.
Solution 1: Call the recipient to make sure that the fax machine is on and ready.
Solution 2: Make sure that you are dialing the correct fax number.
Solution 3: Make sure that the Redial if Busy option is enabled.
Solution 4: Check the phone line by printing the Run Fax Test report:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Service
Fax Service
Touch Run Fax Test. The printer prints a report with the results.
The fax line to which you were sending a fax was busy. The printer automatically redials the busy number.
NOTE: The printer cannot send a fax while receiving an incoming fax. Wait until an incoming fax has been received before attempting to send a fax.
Solution 1: Allow the printer to retry sending the fax.
Solution 2: Call the recipient to ensure that the fax machine is on and ready.
Solution 3: Make sure that you are dialing the correct fax number.
Solution 4: Check the phone line by printing the Run Fax Test report:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Service
Fax Service
Touch Run Fax Test. The printer prints a report with the results.
An error occurred while trying to receive a fax.
Solution 1: Ask the sender to resend the fax.
Solution 2: Try faxing back to the sender or another fax machine.
Solution 3: Check for a dial tone on the phone line by touching the Start Fax button.
Solution 4: Make sure that the telephone cord is securely connected by disconnecting the cord, and then reconnecting it.
Solution 5: Make sure that you are using the telephone cord that came with the printer.
Solution 6: Check the phone line by printing the Run Fax Test report:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Service
Fax Service
Touch Run Fax Test. The printer prints a report with the results.
Solution 7: Reduce the fax speed, and then ask the sender to resend the fax. Complete the following steps to reduce the fax speed:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Fax Setup
Advanced Setup
Fax Speed
Touch the desired speed setting.
Solution 8: Turn off the Error Correction feature:
NOTE: Turning off the Error Correction feature can reduce image quality.
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Service
Fax Service
Error Correction
Touch the Off setting.
Solution 9: Connect the printer to a different phone line.
An error occurred while trying to send a fax.
Solution 1: Try resending the fax.
Solution 2: Try faxing to another fax number.
Solution 3: Check for a dial tone on the phone line by touching the Start Fax button.
Solution 4: Make sure that the telephone cord is securely connected by disconnecting the cord, and then reconnecting it.
Solution 5: Make sure that you are using the telephone cord that came with the printer.
Solution 6: Make sure the telephone line and phone wall jack are active by connecting a telephone and checking for a dial tone. Make a voice call.
Solution 7: Connect the printer to a different phone line.
Solution 8: Set the fax resolution to Standard:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Fax Setup
Advanced Setup
Fax Resolution
Touch Standard.
During the fax transmission, the printer ran out of memory. Only the pages that fit into memory will be printed.
Solution 1: Turn the printer off and then back on.
Solution 2: If you are using the Private Receive feature, print all received faxes to regain some memory.
Solution 3: Ask the sender to divide a large fax job into smaller sections, and then fax them individually. Also ask the sender to make sure the resolution of the sending fax machine is not set to the highest setting, such as Photo or Superfine.
Solution 4: Cancel all fax jobs.
Solution 5: Clear the fax memory:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Service
Fax Service
Touch Clear Saved Faxes.
During the fax job, the memory filled up. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent.
Solution 1: Cancel the current job. Turn the printer off and then on again. Try sending the job again. If the error reoccurs, cancel the job and turn the printer off and then on again a second time. The printer might not have enough memory for some jobs.
Solution 2: Divide a large fax job into smaller sections, and then fax them individually.
Solution 3: Select a lower resolution setting and try sending the job again. Follow these steps to change resolution:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Fax Setup
Advanced Setup
Fax Resolution
Select a resolution that is lower than the current resolution setting.
The printer cannot detect a dial tone.
Solution 1: Check for a dial tone on the phone line by touching the Start Fax button.
Solution 2: Make sure that the telephone cord is securely connected by disconnecting the phone cord from both the printer and the telephone jack, and then reconnecting the phone cord.
Solution 3: Make sure that you are using the telephone cord that came with the printer.
Solution 4: Verify that the phone line is working by disconnecting the printer, connecting a telephone to the telephone jack, and making a voice call.
Solution 5: Make sure that the phone cord from the telephone jack is plugged into the fax port on the rear of the printer.
Solution 6: Connect the printer phone cord to a wall jack for another phone line.
Solution 7: Check the phone line by printing the Run Fax Test report:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Service
Fax Service
Touch Run Fax Test. The printer prints a report with the results.
Attempts to redial a fax number failed, or the Redial if No Answer option was turned off.
Solution 1: Call the recipient to make sure that the fax machine is on and ready.
Solution 2: Make sure that you are dialing the correct fax number.
Solution 3: Make sure that the redial option is enabled.
Solution 4: Make sure that the telephone cord is securely connected by disconnecting the phone cord from both the printer and the telephone jack, and then reconnecting the phone cord.
Solution 5: Make sure that the phone cord from the telephone jack is plugged into the fax port on the rear of the printer.
Solution 6: Connect the printer phone cord to a jack for another phone line.
The receiving fax line did not answer. The printer attempts to redial after a few minutes.
Solution 1: Allow the printer to retry sending the fax.
Solution 2: Call the recipient to ensure that the fax machine is on and ready.
Solution 3: Make sure that you are dialing the correct fax number.
Solution 4: Make sure that the phone line is working by disconnecting the printer, connecting a telephone to the telephone jack, and making a voice call.
Solution 5: Make sure that the phone cord from the telephone jack is plugged into the fax port on the rear of the printer.
Solution 6: Connect the printer phone cord to a jack for another phone line.
Solution 7: Try a different phone cord.
The printer answered the incoming call, but did not detect that a fax machine was calling.
NOTE: This error does not always refer to a missed fax. If a voice call is made to a fax number by mistake and the caller hangs up, a "No fax detected" message displays on the printer control panel.
Solution 1: Ask the sender to resend the fax.
Solution 2: Make sure that the telephone cord from the printer is connected to the wall telephone jack.
Solution 3: Make sure that the phone cord from the telephone jack is plugged into the fax port on the rear of the printer.
Solution 4: Try a different phone cord.
Solution 5: Connect the printer phone cord to a jack for another phone line.
Solution 6: Make sure the telephone line and phone wall jack are active by connecting a telephone and checking for a dial tone.
Solution 7: Check the phone line by printing a Run Fax Test report:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Service
Fax Service
Select Run Fax Test. The printer prints a report with the results.
A "Storing page 1" message displays on the printer control panel, but the fax is not stored.
Solution: The fax memory is full. Delete stored faxes from memory:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Service
Fax Service
Touch Clear Saved Faxes.