Tech Talk Topics

Issue Update: Future Smart 4.11.0.1 issue update

The HP FutureSmart Firmware Bundle 4.11.0.1 release for the HP LaserJet M527, E52545 and E50045 is being replaced by HP FutureSmart Firmware Bundle 4.10.0.1

To: Advanced Technical Support, Technical Solution Architects, Technical Marketing, Partner Service Managers, Engineering Services

A critical issue was found with FutureSmart Firmware Bundle Version 4.11.0.1 for the HP LaserJet M527, E52545 and E50045. To reduce the exposure to the problem HP will be removing the firmware from HP.com and temporarily reverting the HP.com firmware to FutureSmart Bundle Version 4.10.0.1

Issue: The printer or MFP user interface becomes unresponsive or shows "Upgrade received... waiting for jobs to finish" after an attempt to upgrade firmware to Firmware Bundle Version 4.11.0.1

The printer or MFP will require a reboot once it encounters this condition to bring it back to Ready.

Please read that attached support document for further details on the issue and options for resolution. This document is currently in the process of being published to WISE.

1. HP Partner Portal (https://partner.hp.com/login)

What is available on partner portal

- Get exclusive information tailored to your partner status

- Access innovative tools and collaborative processes

- Drive growth and develop new business

2. WISE – Web interactive search engine

HP’s internal technical support portal, called WISE, is available to service-authorized channel partners

through an integration with the HP Partner Portal.

Technical Documentation

Technical Documentation WISE Consult HP’s channel partner technical support information portal and find technical support documentation, service manuals, CPMD, user guides, videos and general support...

- How to access to WISE (HP Partner Portal -> Service & Support -> Technical support -> Technical Documentation)

a. Service Manual – Repair Manual (Steps to remove internal components, part, and diagrams with part

numbers)

b. Service Manual – Troubleshooting (How to troubleshoot a problem / issue with error code)

c. User guide (Manual for user on installation and maintenance)

d. CPMD – Control panel message documents (Provides a list of documentation available to help

troubleshoot control panel messages, errors, and event codes)

-> WISE->Links->CPMD List

e. WISE->Links->HP Software and Driver - HP Printer Software, Driver and Firmware Downloads

3. Part surfer - https://partsurfer.hp.com/Search.aspx

- What is part surfer - PartSurfer is designed to be very user friendly, and most users find it easy to

locate the parts information they need without detailed instructions. Simply move your mouse

over any field heading in italics for help on getting started.

- How to access part surfer -> WISE-> Tools->HP Part Surfer

4. YouTube – HP Support Channel (Video)

https://www.youtube.com/channel/UCHranSHHa1qo6Pg4JStkL7Q - (Public)

5. JetAdvantage Firmware Archive

https://developers.hp.com/jetadvantage-firmware-archive - (Public)

6. Onsite repair process and checklist ver1.1

• MPS Preventive Maintenance CheckList.pdf

• Printer repair procedure v1.1.pdf