Error 33.04.05

Root Cause :

TPM (Trusted platform module - chipset on board)Security Error

This system contains a TPM module that is not supported on the device or belongs to another device.

Recommended action:

1. Turn the printer off and then on

2. Print out Configuration, Usage and supply pages before proceed next step (Access through EWS to print using other printer if unable to print direct from printer)

3. Disconnect network

4. Disable the TPM in the preboot menu, customer will be able to operate the unit without security settings

5. After initialised > if printer “READY” > enable back TPM

Note: TPM enable back, all settings will be bck to default. Need to reconfigure back all the settings (emails… etc)