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Unable to scan to email. Error message “This application is not currently configured. Configure it now?”
Unable to scan to email. Error message “This application is not currently configured. Configure it now?”
Recommended action:
1. Require to re-push solution
2. Reconfigure scan to email
Error “ The current product configuration is unlicensed ”
Error “ The current product configuration is unlicensed ”
Recommended action: Require to re-push solution
Error “ There is no valid email address defined in the account you used to sign in. ”
Error “ There is no valid email address defined in the account you used to sign in. ”
Recommended action: Ask user to log case to MSB helpdesk to request ITSEC - IT Access Management (Noor Maizuni Mohamed Mokhtar <maizuni.mokhtar@cimb.com>) to register email address in domain
Error “ SMTP gateway not responding ”
Error “ SMTP gateway not responding ”
Recommended action :
1. Confirm the IP address is same as initially configured. Configured back to the original IP if the IP address has changed
2. If it’s newly deployed printer IP yet to be whitelisted before, escalate to ITSEC to whitelist the IP address
3. Ensure SMTP Server IP is correct (SMTP Server IP: 10.105.53.73)
Error “Sign-in failed. Server or network problems are preventing Sign-in.”
Error “Sign-in failed. Server or network problems are preventing Sign-in.”
Root Cause:
1. Site’s network issue
2. LAN point issue
3. LAN cable issue
4. Printer’s LAN port issue
Recommended Action:
1. Confirm if other printer at the site is having same issue
2. If this is the only printer having issue, ping to printer to see if able to detect the printer
3. If unable to ping, connect printer to another LAN point and try again
4. If issue still persist, change another LAN cable
5. Connect laptop using the same LAN cable connect to the LAN port to check whether the laptop is having network issue as well
6. If laptop does not have any network issue, directly connect to the printer to laptop to check if it’s the printer’s LAN port issue
Error “ The administrator has set To to not be user-editable”
Error “ The administrator has set To to not be user-editable”
Root Cause : Administrator restriction
Recommended Action: Inform user, they are not able to change the email address, they can only email to the email address registered to their card/LAN ID
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