Error 81.09.00

Root Cause: Internal Jetdirect Inside Networking event.

Recommended Action:

1. The technician will need to re-establish the trusted platform module state in the printer.

2. Confirm the error still boots to the same 81.09.00 error.

3. Turn the printer off.

4. While turning the printer on, go into the preboot menu.

5. Select admin > Scroll to TPM > get status> enabled.

6. Select Disable TPM > confirm > Device reboots.

7. Once the unit is booted to ready, print the configuration page to validate the TPM is disabled.

8. Turn the printer off.

9. While turning the printer on, go into the preboot menu.

10. Select admin > Scroll to TPM > get status> Disabled.

11. Select Enable TPM > confirm > Device reboots.

12. After the printer boots up to the ready status, print the configuration page to validate the TPM is enabled, and verify the error is resolved.Never replace the TPM on a unit that shipped with one. The TPM that can be ordered is only available for adding a level of security on the device never had a TPM paired from the factory, a new one cannot be installed for security reasons.