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Root cause: Errors in the 13.* family are related to jams.
More than 1000 unique error codes are possible. Use the following information to understand the jam code. Not all codes apply to all printers.
Message format: 13.WX.YZ
W represents the jam location.
X represents the sensor or door that triggered the jam.
Y represents the jam condition (delay, stay, wrap, etc.)
Z represents the paper source, fuser mode, or destination
Recommended action:
Follow the instructions on the control panel to clear the jam. Check for paper in all possible jam locations.
Verify that no doors are open.
Check the paper tray to make sure paper is loaded correctly. The paper guides should be adjusted to the correct size, and the tray should not befilled above the maximum fill marks or tabs.
Verify that the paper meets specifications for this printer.
Use a damp, lint-free cloth to clean the rollers in the appropriate tray. Replace rollers that are worn.
If the issue persists, open the Administration > Troubleshooting > Diagnostic Tests > Component Test menu, and perform the appropriatepickup/feed motor drive test. Replace the pickup assembly if the test fails.
Perform the Tray/Bin Manual Sensor test to verify the sensors are functioning. If the sensors fail the test, first verify that all connections on theDC controller are correctly seated. If possible, replace the sensor or assembly it is associated with.
If the sensors pass the test, look for blockage or damaged parts and replace any damaged parts.
If the error persists, elevate the case using the Standard Support Process.