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The printer control panel indicates that the printer is in a "Ready" state, but the fax does not send.
Solution 1: Check the fax activity log for errors:
Touch the Fax button, and then touch the Fax Menu button.
Open the following menus:
Fax Reports
Fax Activity Log
Touch Print Log Now.
Solution 2: If a phone is connected to the printer, make sure that the phone is hung up.
Solution 3: Connect the phone cord between the printer and the telephone jack in the wall, and then resend the fax.
Faxes are sending slowly.
Solution 1: This issue can be caused by poor phone line quality. Retry sending the fax when the line conditions have improved.
Solution 2: Check with the phone service provider to make sure that the line supports fax.
Solution 3: Turn off the Error Correction setting:
NOTE: Turning off the Error Correction setting can reduce image quality.
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Service
Fax Service
Error Correction
Touch the Off setting.
Solution 4: Use white paper for the original. Do not use colors such as gray, yellow, or pink.
Solution 5: Increase the Fax Speed setting:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Fax Setup
Advanced Setup
Fax Speed
Touch the desired fax speed setting.
Solution 6: Divide large fax jobs into smaller sections, and then fax them individually.
Solution 7: Change the Fax Resolution setting:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Fax Setup
Advanced Setup
Fax Resolution
Select a resolution setting that is applicable to the document you are faxing.
The printer receives incoming faxes, but does not send outgoing faxes.
Solution 1: Check for a dial tone on the phone line by using the Start Fax button.
Solution 2: Turn the printer off and then back on.
Solution 3: Configure the fax time, date, and fax header information:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Fax Setup
Basic Setup
Fax Header
Enter the fax header information.
Solution 4: Verify that any extension phones on the line are hung up.
Solution 5: If using a DSL service, make sure that the phone line connection to the printer includes a high-pass filter.
You receive a recorded error message from the phone company when trying to send a fax.
Solution 1: Make sure you dial the fax number correctly, and make sure that the phone service is not blocked. For example, some phone services might prevent long distance calling.
Solution 2: If an outside line requires a prefix, turn on the Dial Prefix option (or include the prefix in the speed dial number).
Follow these steps to turn on the Dial Prefix option:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Fax Setup
Basic Setup
Dial Prefix
Touch the On setting.
NOTE: To send a fax without a prefix when the Dial Prefix option is turned on, send the fax manually.
Solution 3: If you are sending a fax to an international number, try the following tips:
If a prefix is required, manually dial the telephone number with the prefix.
Enter the country/region code before dialing the phone number.
Wait for pauses as you hear the tones on the phone.
Send the fax manually using the printer control panel.
The fax recipient reports that the fax is blurry or too light.
Solution 1: Increase the fax resolution setting:
NOTE: Increasing resolution slows transmission speed. Resolution does not affect received faxes.
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Fax Setup
Advanced Setup
Fax Resolution
Select the desired resolution setting.
Solution 2: Turn off the Error Correction setting:
NOTE: Turning off the Error Correction setting can reduce image quality.
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Service
Fax Service
Error Correction
Touch the Off setting.
A telephone is connected to the printer and you are not able to send a fax.
Solution 1: Make sure that the telephone is hung up.
Solution 2: Make sure that the telephone is not being used for a voice call when faxing.
Solution 3: Disconnect the phone from the line, and then try sending the fax.
The fax functions are not available on the control panel.
Solution: The printer might be password protected. If a network administrator has set a printer password, then you must obtain the password in order to use the fax features on the printer. Verify with the system administrator that the fax functionality has not been disabled.
The group dialing feature is not working.
Solution 1: Make sure that the fax number is valid.
Solution 2: If an outside line requires a prefix, turn on the Dial Prefix option (or include the prefix in the speed dial number).
Follow these steps to turn on the Dial Prefix option:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Fax Setup
Basic Setup
Dial Prefix
Touch the On setting.
NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax manually.
Solution 3: Set up all entries in the group with speed dial entries:
Open an unused speed dial entry.
Enter the fax number for the speed dial.
Touch the OK button to save the speed dial.
The fax speed dial feature is not working.
Solution 1: Make sure that the fax number is valid.
Solution 2: If an outside line requires a prefix, turn on the Dial Prefix option (or include the prefix in the speed dial number).
Follow these steps to turn on the Dial Prefix option:
From the Home screen on the printer control panel, touch the Setup button /.
Open the following menus:
Fax Setup
Basic Setup
Dial Prefix
Touch the On setting.
NOTE: To send a fax without a prefix when the Dial Prefix option is turned on, send the fax manually.