New updates and Part Catalog added for exploded view
FutureSmart Firmware Bundle Version 5.1 is now available on support.hp.com/drivers for the products listed in the Product Availability section below.
This is the first release of FutureSmart 5 for the products in the Enterprise fleet that can support FutureSmart 5. The Readme files will indicate that this is the original release although the firmware will include all the previous fixes and enhancements from the FutureSmart 4 release, found on the same firmware download page.
Related Training
· HP FutureSmart 5 and LaserJet Enterprise, Managed M400 series NPI January 2021 (Recording) (course ID: 0001096710)
This training is a recording of the live studio session from the PHS GBU covering HP FutureSmart 5 for the new Enterprise and Managed LaserJet M400 series.
· HP FutureSmart 4 and FutureSmart 5 Firmware (course ID: 01070527)
This course is the required web-based training for anyone supporting HP products. This training covers the basics of FutureSmart 4 and FutureSmart 5 firmware.
NOTE: An additional training on FutureSmart 5, for the existing fleet, will be made available later this month.
Product Availability
IMPORTANT: HP FutureSmart 5 is not compatible with 4-line, non-touchscreen display models.
The products highlighted in blue (in the table below) will only run FutureSmart 5 in the specific bundles listed (x or xm), since these models have a 4.3-inch touchscreen display.
A critical issue was found with FutureSmart Firmware Bundle Version 4.11.0.1 on the following printer models:
• HP LaserJet Enterprise M506
• HP LaserJet Enterprise MFP M527
• HP LaserJet Managed E50045
• HP LaserJet Managed MFP E52545
Issue: The user interface on the printer or MFP models referenced above becomes unresponsive or shows “Upgrade received… waiting for jobs to finish” after an attempt to upgrade the firmware to Firmware Bundle Version 4.11.0.1. When the printer or MFP encounters this condition, a reboot is required to bring it back to a Ready state.
To reduce the exposure to the problem, HP has removed the 4.11.0.1 firmware from hp.com and temporarily reverted the firmware to FutureSmart Bundle Version 4.10.0.1.
For more details and solutions to resolve this issue, refer to the following support document on WISE:
· New! HP LaserJet M506, M527, E50045, E52545 - 'Upgrade received... waiting for jobs to finish' message displays on control panel after updating the firmware (ish_3129756-3124096-16)
· New! HP LaserJet M506, M527, E50045, E52545 - Printer hangs or control panel does not respond after updating the firmware (ish_3129779-3129518-16)
Key in printer's model and firmware available will prompt out to dowload
Base:
➢ Jobs may not get duplexed when media is loaded short edge feed in certain cases.
➢ The Date and Time stamp within the Service Event logs can be different compared to the actual time, depending upon the time zone the printer is set to.
➢ The device status of "Printer is low on toner/ink" displays in the Window's printer spooler when a long-life consumable, such as an image drum or fuser, is in a low status.
➢ Scanning from 3rd Party TWAIN application takes longer than expected
➢ When using the physical keyboard a press of the "Z" key will populate the screen with a "y" in the email field when using the Polish language..
➢ 49.4A.04 error may occur intermittently when printing from certain types of customized applications.
➢ Some media type strings are displayed incorrectly in Japanese language.
➢ The device may stop processing groups of mixed copy/print jobs when Serverless Job Accounting/Local Quota is enabled.
➢ If an export file is created with the Import/Export feature where the "Local quota and job accounting settings" is checked and the "Local Quota" setting in the Embedded Web Server (EWS) is disabled (EWS > General > Quota Settings > Local Quota) then the "Local Quota" setting in the EWS will no longer be available in the EWS after the import.
➢ A device administrator may be unable to access secured Embedded Web Server features when a third-party Authorization proxy is registered.
➢ A 49.DE.05 may occur when HPAC OXP is used in heavy volumes.
➢ A "Copier disabled. Check copy control device" message appears on control panel when a FIH accessory is connected, but insufficient copy credits are available.
➢ Card Reader may fail after a power cycle and will require the device to be registered again before it works.
➢ The configured auto-launch application may fail to launch if the user language is changed when signing in.
➢ Japanese Localization for "Retry the Job" is incorrect for email notification.
➢ A 49.4A.04 error may occur when printing certain types of PostScript files.
➢ The Job Log does not display the full name of a Printed job.
➢ Device hangs with a "JetAdvantage Link is Loading" message on the control panel when a kiosk app is uninstalled and then reinstalled without a reboot.
➢ Workpath based apps may intermittently fail to load due to a boot time race condition.
➢ Certain Workpath apps may displayed a different time on the home screen when compared to the Date/Time settings within the Embedded Web Server.
➢ Granted permission may not work properly after upgrading when using certain Workpath apps.
➢ Improved toner level status reporting when the printer is in an error state under certain environmental conditions.
Digital Sending:
➢ The Digital Send file name generated is incorrect when using the device date and time suffix along with the preview option.
➢ The "Send test Email" function of the Control Panel Setup for Scan to Email always fails with "SMTP Gateway not responding" when an SSL/TLS connection on port 465 is configured.
Analog Fax:
➢ Sending 3 or more continuous IP fax jobs may result in a Communication Error.
➢ Incoming faxes fail to connect after being answered by the MFP
➢ Fax speed dials with pauses ( , ) in the fax numbers cannot be restored after being exported.
➢ Unable to block fax numbers with spaces and hyphen.
Security/Authentication:
➢ Uses NTLM for authentication when SmartCard authentication is specified
➢ Scan to folder is sending unsigned packets when the server sets the "Signing Enabled" flag.
➢ An intermittent 33.05.18 Security Alert may occur during a device power cycle.
➢ The HPAC app may launch prior to SIO Authentication and storing previous saved credentials in the Cloud Vault.
➢ LDAP with secure connection fails on server with Channel Binding enabled
➢ Scan to DFS Folder may stop working, but may recover if enough time passes or printer is rebooted.
➢ In a network trace there will be no Tree Connect after successful Session Setup packet when scanning to a DFS folder.
➢ A corresponding Event Log entry is not created when a Syslog event message is sent for a Potential Intrusion Detection event.
➢ When scanning to a DFS share, a network trace shows "Bad network name" response to Tree Connect packet.
Embedded JetDirect:
➢ The device may become unresponsive in the morning or after long idle periods which will require a power cycle.
➢ The device is unable to make a connection to HP Command Center even though the printer is online.
➢ The Current Settings page when printed in the Polish language is using incorrect structure and words.
➢ The connection screen in Polish language is not localized correctly.
➢ Web JetAdmin and HP Security Manager can't remediate SNMPv1/2 credentials when WiFi Direct is enabled
➢ The Remote Control Panel feature will not load properly when using a Remote Embedded Web Server session over a Cloud Connected, Virtual JetAdvantage Management Connector (VJAMc), device.
➢ Scan to Email will not work when using an Amazon email server.
Base:
➢ Added device level notifications, such as paper out messages, to be displayed in the Workpath notification area.
➢ Added support for both the HP and Honeywell barcode reader to allow input text at the control panel by reading a barcode.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ Added support for Mixed Originals for fax job with pages longer than 15 inches in length.
Security/Authentication:
➢ The Embedded Web Server Security Log now provides access to device generated Syslog event information. The log stores all generated syslog event messages to an internal file that can be exported from the device EWS Security page.
➢ Added support for the HP Smartcard NIPRNet Solution for US Government to now authenticate automatically using the Signature or PIV-Authentication certificate. The
preferred certificate for authentication is configured using the Prefer-GSC-IS over PIV card setting.
Embedded JetDirect:
➢ A Workpath app might launch prior to SIO Authentication and storing previous saved credentials in the Cloud Vault.