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If the caller is requesting a price over the phone:
If the caller is requesting a price over the phone:
"Every Champion window is custom made to the specifications of the homeowner. There are many variables that determine the price of a window including the type of window, size of the window, and design options. We’d be happy to send a Champion Representative to your house to provide on-site pricing. What day/time works best for you?"
"Since we custom manufacture our products, there are many variables that determine pricing. Once the representative meets with you and you have made your design selections, he/she will be able to provide you with an estimate at that time."
"Everything that we make at Champion is custom manufactured to each homeowner's specifications, so no two projects are the same. So, for that reason, we just can't give pricing over the phone."
"There are many styles and options for you to choose from. The only way for us to completely understand your needs and to provide an accurate quote would be to schedule a free in-home estimate."
If the caller says that we should at least be able to give a basic price:
If the caller says that we should at least be able to give a basic price:
"None of our windows or doors are standard, and we don't carry stock products. We custom manufacture everything to your specifications in our factory. So, there is nothing to base a price on until we meet with you to show you the many options from which you can choose from. The sales rep will be able to give you a price based on your selections."
If the caller says they know what they want and they have the color and measurements:
If the caller says they know what they want and they have the color and measurements:
"I understand. But with all due respect, all windows are not the same from company to company. Everyone measures a little differently, so to provide you with accurate information to make an informed decision, we do need to meet with you. You have no obligation to buy. You also have the option of bringing your measurements into our showroom and meeting with one of our reps if you prefer."
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