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Corporate Transfer List
Current Promotions
DO NOT CALL/MAIL/EMAIL
CRM Task Assignments
Escalations
FAQs
Pricing, Promotion, and Financing Questions
Q: Do you have any current offers or sales?
Q: Do your prices include installation?
Q: Does Champion price match to beat competitor pricing?
Q: How much will I be charged for a service call?
Q: Is the warranty included in the price of the windows?
Q: What type of financing plans does Champion offer?
Q: Why can't you provide a price over the phone?
Q: How long is an estimate good for?
Q: Do Champion windows qualify for a tax credit?
Product Questions
Doors
Q: Are Champion doors fire-rated?
Q: Does Champion offer security features on its doors?
Q: What color options does Champion offer for its doors?
Q: What design or customization options does Champion offer for its doors?
Q: What materials are Champion doors made from?
Q: Does Champion set appointments for garage windows?
Siding
Q: Do you sell shutters, gutters, and other siding accessories?
Q: Does Champion siding come with a warranty?
Q: Does Champion use any backing behind its siding products?
Q: What colors of siding does Champion offer?
Q: What length siding panels does Champion offer?
Q: What materials is Champion siding made from?
Q: What styles of siding does Champion offer?
Sunrooms
Q: Can Champion build a sunroom on top of an existing deck?
Q: Can I heat and/or cool a Champion sunroom?
Q: Do Champion sunrooms come with interior or exterior doors?
Q: Do Champion sunrooms include a warranty?
Q: What are the advantages of a sunroom vs. an addition?
Q: What types of sunrooms does Champion offer?
Q: Can Champion put a roof on an existing non-Champion sunroom?
Q: What type of material are our patio covers constructed of?
Q: Does Champion sell EEZE BREEZE?
Windows
Q: Are Champion windows easy to clean?
Q: Do Champion windows come with a screen?
Q: Do Champion windows include a warranty?
Q: Do you provide services on mobile homes or trailers?
Q: Do you sell storm windows?
Q: Does Champion make their own windows?
Q: Does Champion offer grids on its windows? If so, where are they?
Q: Does Champion repair broken glass?
Q: Does Champion sell their products to contractors and renters?
Q: I have custom-sized windows. Does Champion make custom-sized windows?
Q: Is Champion able to cut new openings into my walls for new windows?
Q: What brand of windows do you offer?
Q: What color options are available for Champion windows?
Q: What materials are Champion windows made from?
Q: Do we offer egress windows?
Q: How many stories high do we install?
Q: Are Champion windows soundproof?
Q: Does Champion offer triple-pane windows?
Scheduling Questions
Q: Does Champion repair non-Champion products?
Q: How do I schedule a service call for a Champion previous customer?
Q: If the customer doesn't have a preference, when should the appt be?
Q: Should I set an appointment for somebody other than the homeowner?
Q: What do I do if I start the booking process and the home is out of area?
Q: What do I do if the customer wants an appointment more than 4 weeks out?
Q: What if the promotion expires before the appointment?
Q: What should I do if there is no availability in Appointments Plus?
Q: Why is it important for all homeowners to be there for the appointment?
Q: Why is it important to ask if the customer has a promo code?
How did you hear about us?
Important for all calls
Product Types
Champion Products
Doors
• What door products are offered?
- Entry Doors
- French Doors
- Pet doors/Doggie doors
- Retractable/Motorized Screen
- Screen/Storm Doors
- Side Lites
- Sliding Glass Door
- Transom Windows
Exterior Additions
• What exterior addition products are offered?
- Awning
- Patio Cover
- Pool Enclosures
- Roof over Deck or Patio
- Solarium
Siding
• Lifetime warranty including installation and labor
• Maintenance free siding product with high impact and wind resistance
• Multiple color and style options available
• What siding products are offered?
- Fascia
- Gutter Guards
- Gutters/Down Spouts
- Hardie Board/Hardie Plank Siding
- Shutters
- Soffit
Sunrooms
• Customized to fir the architecture of any home
• Hassle free: Champion handles engineering, permits, construction, and ser
• Studio and gable roof options for increased curb appeal
• What sunroom products are offered?
Windows
• Comfort 365 glass featuring 12 layers of reflective protection
• Exterior architectural profile with multiple exterior color options and i
• Increased energy efficiency due to out Comfort 365 Glass, foam insulation
• Single source accountability with limited lifetime warranty
• What window products are offered?
- Awning windows
- Basement Hopper Windows
- Bay Windows
- Bow Windows
- Casement Window
- Double Hung Window
- Garden Windows
- Glass Block Window
- Internal Blinds
- Oriel Windows
- Picture Windows
- Privacy Glass
- Sash
- Shaped Windows
- Slider Windows
- Tempered Glass
- Window Grids
- Window Well Covers
- Window Wells
Impact Windows
Roofing
Over 60 Years of Experience
• Founded in 1953
• Now 46 locations nationwide
Single Source Accountability
Superior Quality
Rebuttals
Business/Security Doors
General Rebuttal for Not Ready to Schedule an Appointment
Going Out of Town/Doesn't Know When They Will Be Back
I am just beginning the process to purchase new windows. Can you send me t
I don't want to wait two weeks for an appointment. I am ready to make a de
Installation
Overcoming Cost Objections
Repair/Fix Existing Siding
Repairs to Existing Product - General
Replacing Wood
Request for Price Over the Phone
Spouse/Co-Owner Participation Objection
Want Metal or Aluminum Windows
Only 1 or 2 Windows Need Replaced
Asking for Discounts
Hesitant to Use Champion Because of Bad Reviews
Scripting
Auto Fail Reasons
Cancellation Scripting
Inbound Scripting
Service Only Stores
Virtual Appointment Script
Sunroom Scripting Florida Charleston
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