Q: What should I do if there is no appointment availability in CRM?

A: During standard business hours: transfer the caller to the local office. Let the office know that you have a customer on the phone who is requesting an appointment that you cannot accommodate, then transfer the customer to the office.

After hours: Take down the requested day and time, and then let the customer know the local office will contact them during the next business day. Send a Sales General Email to the local office, and state that the customer is expecting a call back.