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If the caller says they need repairs for an existing product:
If the caller says they need repairs for an existing product:
Is the window a Champion product?
Answer: No
"Champion only repairs the products it manufactures and guarantees. Champion provides a lifetime guarantee on their windows, so even if your child throws a baseball through your window, Champion will replace it free of charge. We’d be happy to send a Champion Sales Representative to your house to provide on-site pricing for a new replacement window. What day/time works best for you?"
Answer: Yes
Transfer to the appropriate division for service.
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