a. USE OF ENGLISH (10 points)

1.- Complete the blanks with the words from the box. 5 points.

a) “You are right, madam. We will refund the cancelation charge, as you phoned before 48 hours before arrival”.

b) We are staying at a five star hotel with leisure facilities such as gardens, golf course and swimming pools.

c) Our “premium” hotel rooms, comprising of bathroom, hall and well-fitted kitchen, are available today.

d) Average hotels often lack handicapped facilities for the elderly and disabled people.

e) Those rates include accommodation, full board from Sunday to Friday (lunch and dinner), except for holidays.

2.- Correct the sentences below by changing the words in bold, using words from the box. There are more words than you need. 5 points.

a) Could you transfer me the time my plane gets to Edimburgh, please? [confimr]

b) We do not have direct flights available, madam, all of them have one return in the course of the flight. [stopover]

c) A baggage bus connects the new runaway to the main terminal building at the airport. [shuttle]

d) Or company has booked for us a travel package combining flight, board and hotel. [car rental]

e) The airlines did not change the date but they changed the estimated frequent flyer because of the snow storm. [arrival time]

b. Commercial correspondence / Dialogue. (10 points)

Write a phone conversation / dialogue between a customer and “Ocuris hotel” receptionist. The customer will ask for information first and then he will book the room. Use the language studied in unit 2 and include the following information:

Receptionist: Good evening. Ocuris hotel. Reservations. This is Emily. May I help you?

Customer: Good evening. I´m looking for a suitable hotel for me and my manager and I would like to check what facilities your hotel offers.

R: Yes, sir. What do you need to know?

C: Do all rooms have wi-fi and air conditioning?

R: Yes sir. We also have a very well equipped business centre.

C: Do you have a restaurant?

R: Yes, sir. It is open from 7:00 till 10p.m. We also offer 24-hour room service.

C: Great. That´s all I needed to know. I ´d like to book two rooms for next week, please.

R: When for, sir?

C: July 10th

R: How many nights are you staying?

C: Two nights, Tuesday and Wednesday.

R: Would you like a double or two single rooms?

C: Two single rooms, please.

R: We’ve got standard rooms and executive suites

C: an executive suite and a standard room, please.

R: Alright. Let me check…. Yes, we have an executive suite and a single room available on the third floor.

C: How much is the room per night half board?

R: 165 pounds per night.

C: Is it low or high season now?

R: High season

C: What type of breakfast are included?

R: All types of breakfast are available

C: That´s fine. I´d like the rooms near the business centre, if possible.

R: No problem, sir. May I have your name and a contact number, please?

C: My name is Thomás Parson. That´s P_A_R_S_O_N and my mobile number is 693577698.

R: Good. So, Mr Thomás Parson has booked an executive suite and a single room for July 10th, and 11th, near the business centre. Your phone number is 693577698.

C: That´s right. That´s all, thank you very much.

R: Your confirmation number is GT2845. We look forward to seeing you next Tuesday, Mr Parson. Goodbye.

C: Goobye.