Exam is posted on May 17 page. Wishing you all the best of luck in your futures!
Slides Major Concepts
Opening
Rapport
Orientation
Interview
Origins of the word interview
Eliciting information vs asking questions
Myths about Interviewing
Factors that Influence Motivation:
Setting: Place and Time (control)
Reason for interview (competence)
How shared /confidentiality (control)
Power differential (control)
Self Determination Theory
Impact of Similarity
Bias
Positive Bias
Micro-aggressions
Micro-advantages
Controlling image
Single story
privilege
marginalization
IAT
coercive power
reward power
relationship power
resource power
expertise power
informational power
personality power
directive interviews
non-directive interviews
Language Problems
Multiple Meanings
Sound Alikes
Slang
Jargon
Regional Differences
Word Order
Abiguity/Vagueness
Attending Behaviors
Negative Attending Behaviors
Eye Contact
Posture Indications
Head Nods
Non-verbal Indications of Listening
Verbal Indications of Listening
Verbal Listening
Minimal Encouragers
Restatement
Reflection of Content
Reflection of Feeling
Summarization
Clarification
Uses of Restatement AKA Reflection of Content
Open Questions
Closed Questions
Bipolar Questions
Highly Closed Questions
Moderately Closed Questions
Moderately Open Questions
Primary Questions
Decision Tree
Probes
Silent Probe
Nudging Probe
Informational Probe
Clearinghouse Probe
Reflexive Probe
Mirror Probe
Restatement Probe
Pitfalls
Myth of Pitfalls
Unintentional Bipolar (Bipolar Trap)
Leading Push
Taboo Question
High/Low Quiz Show
Double Barreled
Guessing Game
Open to Closed Switch
Openings
Characteristics of Openings
Closings
Characteristics of Closings
Schedule
Sequence
Non-scheduled
Moderately Scheduled
Highly Scheduled
Standardized
Funnel
Tunnel
Inverted Funnel
Flow
