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Trimble Novapoint Help
To get support please reach out to us via email civil.support@trimble.com.
Subject
Subject
A short header for your request. I.e. “Problem editing road surfaces”
E-mail context
E-mail context
Provide a brief description of your issue. The more detailed, the better.
Screenshots showing the situation and/or error messages are also helpful.
If you'd like, feel free to draw lines on your screenshots to illustrate what you mean.
If possible, also please give us some “steps to repeat”…Add information about software versions, both CAD-version and Quadri/Novapoint version. The complete version names can be found by clicking "About..."
Contact Information
Contact Information
Don't forget to tell us who you are.
Name
Company
Phone number
E-mail address
"Extras" - Provide a datamodel for us to investigate or work with
"Extras" - Provide a datamodel for us to investigate or work with
Some cases are clear to understand from the request, and we may quickly determine where the problem may be located, or what you need to do. But, in most cases adding some supporting datamodel will go a long way and help us get to the best possible response to you, reducing your waiting time.
Add a dataset/model for us to work on by using the Upload to Support functionality in Quadri. Remember to also add a descriptive text so that we can find the task in question and so that we understand the problem you experience (ref. above).
For some disciplines you can get away with less data than the full model, f.ex:
Road/Railway: Build a representative part of the model where you have the questions and export DMI/DMR model that you send (two files)
Road Sign / Road Marking / Landscape: Add the DWG where you have been working
Did you forget to add something? Please just respond to the email confirmation you was sent when we received your first request.
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