Overview

The Avaya Workplace client app, when installed on a mobile device, connects with Smith College’s telephone system, allowing you to make and receive calls using your Smith College telephone extension. Your device, typically a smartphone, can be connected to your mobile data network or to a wireless network (Wi-Fi).

When placing calls, the outgoing caller ID will be the same as what is sent from your campus phone. Calls placed to your campus extension will ring on your smartphone, as long as the Avaya Workplace app is open and running in the background on your phone.

Avaya Workplace Mobile App Setup Guide

1. On your Smartphone or other mobile device go to the App Store and search for “Avaya Workplace”.

2. Download the app.

3. When you first access the app, there will be a series of permission requests for access to various functions on your phone.

   • On an iPhone: Access to the Microphone is required. We also recommend allowing Notifications. Access to the camera, contacts and calendar can be declined.

   • On an Android device: The required permissions are to record audio (which provides access to the microphone) and to make and manage phone calls. Note: Access to the camera, contacts and calendar can be denied.

4. Select Accept to accept the End User License Agreement.

5. The App main screen shown below should open. Select Configure my account.

6. Enter your Smith College email address and select Next.

7. Enter your Smith College username and password and select Next. NOTE: Your username is your email username without @smith.edu.

8. Select OK to accept the disclaimer to not use the app for emergency calls

9. A tutorial will open; you can select Skip in the lower left corner.

10. After skipping or going through the tutorial, the app should open to the “Top of Mind” home screen. You are now logged into the app.

Home Screen: Turning Off Top of Mind

By default, the Home Screen of the Avaya Workplace app is the Top of Mind screen. Because this screen includes features that aren’t available to the Smith community, it is recommended that users turn off the Top of Mind. When turned off, users will see a Home screen with a numeric keypad and buttons to access Contacts and History:

To turn off the Top of Mind:

1. From the default Home Top of Mind screen, select the down arrow to the right of the Top of Mind heading. My Home Screen settings will display.

2. Move the slider for Top of Mind to the left so that it is no longer green. The main screen will display the simplified Home layout.

Sign In

When you first install and setup the app, you are signed in to your account. Additionally, you are automatically signed in when you open the app on your phone. By default, you will remain signed in until you sign out or close the app.

To sign in again, open the Avaya Workplace app on your device, the same way you open other apps. You will be automatically signed in and ready to receive and place calls.

Sign Out

If you no longer wish to receive calls through the app, e.g. at the end of the workday, simply close the app or sign out of the app.

Close the app the same way you close other apps on your device: Locate the Avaya Workplace app that is running, then swipe up to close it.

To sign out:

1. Select the profile icon in the upper right corner of the screen. A new screen with incoming and outgoing call setup information will display.

2. At the bottom of the screen, select SIGN OUT. You will be signed out and redirected to the Avaya Workplace Sign In page.

Place a Call

When placing calls via the Avaya Workplace app, you are essentially placing a call from your on-campus extension. Caller id information displayed to the person you are calling will show the same as what is sent when you call from your campus phone.

1. From the Home screen, enter the number on the keypad. Note: this assumes you have turned off Top of Mind as described earlier.

2. To place the call, select the green handset at the bottom of the screen.

   • To place off-campus calls, enter the 10-digit phone number. (Note: It is not necessary to dial 9-1 when using the mobile app.)

   • To call an on-campus number, enter the 4-digit extension.