Star

How To Be a Star:

1. To be a STAR Customer you must be with Grameenphone for a considerable duration of time with certain minimum usage.

2. Once you become a STAR Customer, your STAR status will be valid for 3 months. The STAR Status will be reviewed every 3 months.

3. If you are not yet in the STAR program, your eligibility will be checked every month.

Please visit this link for details:

https://www.grameenphone.com/star-program/how-be-star

STATUS CHECK:

PREPAID: Please dial *121*1*7*1# (free) to check your Star eligibility status. You also can use the MyGP app for that. Please check this screenshot:

POSTPAID: Please dial *121*6*1*1# (free) to check your Star eligibility status. You also can use the MyGP app for that. Please check this screenshot:

STAR OFFERS:

We have so many offers for our star subscriber. Please visit this link for details regarding those offers: https://www.grameenphone.com/star-program/special-offers

********************New Star (How to Be a star)************************

To be a STAR customer you must be with Grameenphone for a considerable duration of time (Network Age: 03 Months) with certain minimum usage

 Once a customer becomes STAR, his/her STAR status will be valid for 3 months.

 STAR status can be upgraded even after 1 month to Upper Tier whenever eligibility matrix (Network Age & Usage) covers. But downgrade (Lower Tier) is not possible before ending of 03 months.

 Eligibility will be checked every month for a GP Non STAR customer.

 For Prepaid, usage will be considered based on Calendar Month i.e. last 3 month’s average usage up to last month’s last day’s usage.

 For Postpaid, usage will be considered according to Bill Cycle (1, 3, 6, 8, 10, 21, 24, 26). Monthly usage calculation will be applicable based on the last 3 month’s average invoice amount up to last month’s last day’s bill cycle. Example: Assume STAR base generating on Sep 8th, then usage calculation will be based on average of Jun, Jul & Aug invoice amount (all bill cycle from 1st Jun to 31 Aug, 2017

All services revenue (Voice & Data) including VAT & SD shall be considered as Usages to be a STAR

 STAR status will be updated from the 8th of upcoming month. i.e. if a customer buy any data pack or successfully avail STAR status campaign on August, he/she will get STAR status from 8th September onward for next 3 months.

 For network age monthly calculation, flooring method will be applicable. Example: If a customer’s network age is 4months 27 days then it will be considered as round 4 months

************Special Privileges*****************

 At Grameenphone Centers! No more waiting in long queues, enjoy privileged service at our Grameenphone Centers.

 At 121 Hotline! Dedicated agents at customer care hotline to answer on a priority basis.

 Fridays! Fridays are devoted to STARs at Grameenphone, as you will be given special priority on Fridays at our Grameenphone Centers.

 Complaints! Your complaints are our concern; any complaint from you will be handled on a priority basis. To raise, send email to star@grameenphone.com

 FREE SIM Replacement! STAR Customers can have FREE SIM Replacement service from GPCs & GPCFs.