Dear Sir,
Greetings from Grameenphone Ltd.!
Thank you for communicating with us. At first please accept our sincere apology for this delayed reply and any inconveniences that you might have faced due to this.
In response to your e-mail, this is to inform you that, you will get most of GP services in the 1st menu of our 121 IVR service (using 121 IVR free). Apart from it, to get help from human agents we have kept ‘To talk with Customer Manager’ option in each sub-menu. If you need any verbal assistance, you can call 121 from your any Grameenphone number (BDT .50 per minute, 1% Surcharge, 5% Supplementary Duty and 15% VAT will be applicable when any human agent will respond your call) or can visit our Online Customer Service. For Online Customer Service, please visit the following link.
Link: http://www.grameenphone.com/personal/customer-service/online-customer-service .
We are at your service 365 days a year from 07:00 AM to 11:00 PM. You will be able to enjoy real time customer service through live chat with our dedicated agent.
We hope that you will find this email useful and adequate. Thank you in advance for your understanding and relying on Grameenphone.
“Welcome to 4G super speed network!!
Through GP Online Shop (https://goo.gl/PAj6bz) replace your existing SIM into a 4G enabled one and have it delivered to your home (within Dhaka city only). Also you can replace a SIM from our Grameenphone centers (GPC, GPCF, Retail outlet and Service touch point).”