Dear Sir,
Greetings from Grameenphone Ltd.!
Thank you for communicating with us and raising your query to our concern. We truly appreciate for taking your valuable time to write to us.
In response to your email, we would like to inform you that, we have checked your number and as per our findings currently your mentioned number is activated and one of our biometric registered customer is using this number. Therefore, after the expiration date of your connection the number is recycled by Grameenphone. Also be note that, Grameenphone prepaid & postpaid connections, which are unused for more than 15 months after credit expiry date, will be permanently deactivated as per process. Please note that-
· According to the Subscription Agreement executed with the subscriber, Grameenphone will retain the ownership of the connections de-activated permanently.
· The previous Subscriber will no longer be able to use/replace/recharge or claim ownership of such permanently de-activated connection.
· Grameenphone reserves the rights to reuse/re-sell/recycle of the permanently de-activated connections.
We hope in the future we will have the pleasure to help you more. Thank you in advance for your understanding and relying on Grameenphone. Please feel free to contact us along with your contact number for further assistance.
Welcome to 4G super speed network!!
Through GP Online Shop (https://goo.gl/PAj6bz) replace your existing SIM into a 4G enabled one and have it delivered to your home (within Dhaka city only). Also you can replace a SIM from our Grameenphone centers (GPC, GPCF, Retail outlet and Service touch point).