Dear Sir,
Greetings from Grameenphone Ltd.!
Thank you for communicating with us and we appreciate that you have raised the issue to our concern. At first, please accept our sincere apology for this delayed reply and any inconveniences that you might have faced due to this.
In response to your email, this is to inform you that, we are not clear as how are you trying to add number. Please provide us a screenshot of the error. However, to link another number in MyGP App please follow the below steps:
Suppose, you are using Mygp in your smartphone and your GP number is ‘User- B’. Now you want to add/link another number ‘User- A’ in your MyGP App. So here is the process-
Step:1
Before sending a link request, You (User-B) need to make sure that if User A has activated ‘Allow other numbers to manage my account’ option from his Mygp or not. To activate this option
User-A will follow this easy step:
-User A needs to go to More from MyGP Dashboard. Click on the top right dropdown menu and
Activate ‘Allow other numbers to manage my account’ from Manage Account option.
Note :-To Receive Link request from another number User-A have to turn on the ‘Allow other numbers to manage my account’ option .Without activating this option, no Link Request will be received by User A
Step 2
Once User-A allows link request from other number, User-B can send link request to User A.
•User- B clicks More from Dashboard go to dropdown menu and select “+ Add Account”.
•User B inputs the Number of User- A in the blank and click on ‘ADD ACCOUNT’ option
•Number can be chosen from Phonebook as well.
Step:3
By clicking ‘ADD ACCOUNT’ option link request will be sent to User-A. And Instantly User-A will get link request notification by SMS.
- User A receives a SMS notification with a link
- By clicking the link, User-A will land in the Approval page and will be able to see Link
Request with details information
- Once User A clicks on ‘AGREE & APPROVE’ option, User A will be linked with User B
- User A will get SMS confirmation of successful linking
- User A can allow link request only through the link that has been sent by SMS
Step:4
Now User B can manage User A account & own account (User B) by using one MyGP.
- Select More from Dashboard and click on the dropdown menu. Secondary Account will be
shown.
- By selecting secondary account, can be managed another account from one MyGP.
Thank you in advance for your understanding and relying on Grameenphone. Please feel free to contact us along with your contact number for further assistance.
“Soon Grameenphone will introduce 4G!!
Through GP Online Shop replace your existing SIM into a 4G enabled one and have it delivered to your home (within Dhaka city only).
Visit https://goo.gl/PAj6bz